Tech Forum Archive

Ward auxiliary president locked out of LCR and member tools

3 postsstarted by ryanbratt 643 viewsoriginal topic

ryanbratt
New Member
#1
One of our ward auxiliary presidents is locked out of LCR and member tools. They login to the church website but they can't take second hour attendance on the website or on the member tools app. The attendance page shows names but it is all grayed out and no way for them to enter any information. They have had issues with their account before with similar issues. Anyone have ideas on how to help fix this?

Thank you
garystroble
Senior Member
#2
ryanbratt wrote: Sun Feb 09, 2025 2:29 pm One of our ward auxiliary presidents is locked out of LCR and member tools. They login to the church website but they can't take second hour attendance on the website or on the member tools app. The attendance page shows names but it is all grayed out and no way for them to enter any information. They have had issues with their account before with similar issues. Anyone have ideas on how to help fix this?

Thank you
The organization president will have to call the GSD. Sounds like something amiss with their account. The GSD will only talk to them directly.
russellhltn
Community Administrator
#3
ryanbratt wrote: Sun Feb 09, 2025 2:29 pm Anyone have ideas on how to help fix this?
It might be worth checking to see that the MRN on the account she's using matches the MRN on her records. It's been awhile, but there have been cases where members were using the wrong MRN.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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