Contact the GSD on this and good luck. It took them a year to fix a similar issue for me with survey's from the GSD coming to my old email address, and the Church store still has my old email address as a default.CadenDickson wrote: Mon Jan 27, 2025 10:20 am I changed my email address online and double checked with our ward clerk to make sure he sees the correct email. However, whenever I get reimbursed the disbursement emails get sent to a very old email address. How do I go about to stop that and have it start sending to my new email? My online account shows a new email.
Try this: Go to account.churchofjesuschrist.org, on the left, click on "Recovery and Notifications" and make sure the email in there is correct. This email is used if you need to recover the account. It's not something the clerk can see nor change. Perhaps the financial system is using that email instead of your more public contact email.CadenDickson wrote: Mon Jan 27, 2025 10:20 am I changed my email address online and double checked with our ward clerk to make sure he sees the correct email. However, whenever I get reimbursed the disbursement emails get sent to a very old email address. How do I go about to stop that and have it start sending to my new email? My online account shows a new email.
Thanks, this located also has the correct email.russellhltn wrote: Mon Jan 27, 2025 8:26 pmTry this: Go to account.churchofjesuschrist.org, on the left, click on "Recovery and Notifications" and make sure the email in there is correct. This email is used if you need to recover the account. It's not something the clerk can see nor change. Perhaps the financial system is using that email instead of your more public contact email.CadenDickson wrote: Mon Jan 27, 2025 10:20 am I changed my email address online and double checked with our ward clerk to make sure he sees the correct email. However, whenever I get reimbursed the disbursement emails get sent to a very old email address. How do I go about to stop that and have it start sending to my new email? My online account shows a new email.
Note that updating this may change your contact email, but the reverse is not true.
Thanks, I will reach and see what we can do.garystroble wrote: Mon Jan 27, 2025 6:31 pmContact the GSD on this and good luck. It took them a year to fix a similar issue for me with survey's from the GSD coming to my old email address, and the Church store still has my old email address as a default.CadenDickson wrote: Mon Jan 27, 2025 10:20 am I changed my email address online and double checked with our ward clerk to make sure he sees the correct email. However, whenever I get reimbursed the disbursement emails get sent to a very old email address. How do I go about to stop that and have it start sending to my new email? My online account shows a new email.
Could you also make sure you return here and post an update? Sometimes members post a question in the Forum, then find a solution, but we never hear about it. Posting an update will help others down the road who come here with the same question. Good luck!
For the Online Store, have you tried updating your email address here?garystroble wrote: Mon Jan 27, 2025 6:31 pm … and the Church store still has my old email address as a default.
Yes and it is correct there, so don't know what the problem is.sbradshaw wrote: Wed Jan 29, 2025 3:49 pmFor the Online Store, have you tried updating your email address here?garystroble wrote: Mon Jan 27, 2025 6:31 pm … and the Church store still has my old email address as a default.
https://store.churchofjesuschrist.org/myprofile