Tech Forum Archive

expiring temple recommend status inaccurate

3 postsstarted by ieoa 1,770 viewsoriginal topic

ieoa
New Member
#1
The expiring temple recommend form on LDS tools is inaccurate. It will list people as expired, but when you go to their name, it will show that the are not expired.
The form will also list recommends as being expired and not expired at the same time.

This problem does not exist if the LDS tools app is not used. It is only a problem on the tools app.
rmrichesjr
Community Moderators
#2
ieoa wrote: Sat Jan 18, 2025 7:13 pm The expiring temple recommend form on LDS tools is inaccurate. It will list people as expired, but when you go to their name, it will show that the are not expired.
The form will also list recommends as being expired and not expired at the same time.

This problem does not exist if the LDS tools app is not used. It is only a problem on the tools app.
Are you looking for the status of your own recommend? Or, do you have a leadership or clerk calling that gives you access to see the status of the recommends of other members?
russellhltn
Community Administrator
#3
ieoa wrote: Sat Jan 18, 2025 7:13 pm This problem does not exist if the LDS tools app is not used. It is only a problem on the tools app.
Try the following in the app: Settings > Refresh Data.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.