Tech Forum Archive

Login Problem

4 postsstarted by srodri31 1,968 viewsoriginal topic

srodri31
New Member
#1
I'm logged into my account, but when I try to highlight a scripture, itn in, even thoug tells me to sigh I'm already signed
rmrichesjr
Community Moderators
#2
srodri31 wrote: Wed Jan 15, 2025 8:26 pm I'm logged into my account, but when I try to highlight a scripture, itn in, even thoug tells me to sigh I'm already signed
There's a possibility that could be a symptom of the cookie buildup problem. To determine whether the cookie buildup problem is at fault, try it in private or incognito mode. If that fixes things, then clear your browser's cache and delete relevant cookies. That should fix it for a while (until the cookie builds up in size again).
jdlessley
Community Moderators
#3
rmrichesjr wrote: Wed Jan 15, 2025 9:23 pm
srodri31 wrote: Wed Jan 15, 2025 8:26 pm I'm logged into my account, but when I try to highlight a scripture, itn in, even thoug tells me to sigh I'm already signed
There's a possibility that could be a symptom of the cookie buildup problem. To determine whether the cookie buildup problem is at fault, try it in private or incognito mode. If that fixes things, then clear your browser's cache and delete relevant cookies. That should fix it for a while (until the cookie builds up in size again).
This could also mean your Church account does not have your membership record number (MRN) recorded in it. Log in to your account at account.ChurchofJesusChrist.org and see if your MRN is displayed in your profile in the Membership Record Number (MRN) section.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
russellhltn
Community Administrator
#4
I don't think one has to be a member to highlight scriptures.

There's lots of other functions that require membership, but I don't think that's one of them.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.