Store Website Down

For the last week or two, when I have tried to access `https://store.churchofjesuschrist.org` I get a "DNS_PROBE_FINISHED_NXDOMAIN" error. I suspect that an order I placed is incorrect and need to check on its status. Unfortunately, all the support links related to the store are under that same "store" subdomain, and so the sam error occurs.

When is that site going to be back up? And how can I verify my order details in the meantime?

Thank you.

Have you already tried private or incognito mode to see if the cookie build-up problem is the root cause of the problem? If private or incognito mode works, clearing your browser's cache and deleting relevant cookies should solve it until the cookie builds up again.

If you're able to find a phone number for support, that would be a good idea. If you can't find a phone number, where are you located?

Also, have you tried a different browser or device?

I'm in the US, and I got right in to the site. "Something went wrong" (repeatedly) when I tried to access my order history, but the rest of the site (at least what I tried) worked fine.

rmrichesjr wrote: Thu Dec 19, 2024 9:28 pmI'm in the US, and I got right in to the site. "Something went wrong" (repeatedly) when I tried to access my order history, but the rest of the site (at least what I tried) worked fine.

I also can access the site (logging on works), but I have a different issue with my order history. Only shows two orders from a couple of years ago, which is most definitely undercounting my online store interactions

So perhaps there's ongoing system issues beyond the typical browser cookie buildup. And generally these resolve themselves within a "short" timeframe.

ahart wrote: Thu Dec 19, 2024 5:29 pmWhen is that site going to be back up? And how can I verify my order details in the meantime?

The direct page that has the store contact info for all the various countries is https://store.churchofjesuschrist.org/contact, and I'm not aware of it being published elsewhere. Granted you originally stated all the subdomain sites were not working for you, but hopefully by now if you try that, it should work.