Tech Forum Archive

Cannot log into store.churchofjesuschrist.org

17 postsstarted by sshdw86 7,524 viewsoriginal topic

sshdw86
New Member
#1
Recently, I have not been able to log into store.churchofjesuschrist.org. I've ordered garments and such from it in the past, but now, no matter what I do, no matter what device, no matter what browser, it refuses to let me log in. So now I cannot order garments or anything. My account seems to work on all other church sites. Is there any formal process I can go through to get this matter resolved?
jdlessley
Community Moderators
#2
I just checked and had no issue logging onto the site.

You mentioned your account seems to work on all other church sites. But after logging onto the ChurchofJesusChrist.org can you get into the Calendar or the Ward Directory and Map? If not then your MRN is not registered in your Church Account profile.

After clicking the Sign In button and entering your Church Account credentials, do you get any messages? Does the online store landing page appear or does something else happen? When I sign in there is no change in the page appearance. I confirm I am logged in by clicking the profile icon. When logged on I see the Sign In button is replaced with the My Store Account menu and my username appears below the menu title. Do you see that after signing in?
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
sshdw86
New Member
#3
Yep, I can get into Calendar, directory, things related to my calling, etc.
sshdw86
New Member
#4
So, to add more information. If I'm already logged into my church account, I navigate to the store. I'm not signed in, I select the sign in option (but since I'm already signed into churchof jesuschrist.org I assume it already has my credentials) the page reloads and I'm still not signed into the store and I can't view garments etc.

If navigate there not already signed in (just using the store link directly), it will prompt me for my user name, password, 2FA and reload and I'm signed out.
jdlessley
Community Moderators
#5
sshdw86 wrote: Fri Dec 13, 2024 10:02 pm If I'm already logged into my church account, I navigate to the store. I'm not signed in...
The online store is not set up to use the single-sign-on. The store requires a sign in regardless of whether a sign in has occurred for any other Church website/webpage.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
sshdw86
New Member
#6
Regardless of whether it requires or recognizes SSO, it seems to respond differently if you are already signed in or not, but with that said, the main problem is not whether it supports SSO, it is that it refuses to sign me in meaning I cannot see any temple garments to order.

It seems to spew a ton of errors in browser console:

Code: 

[Report Only] Refused to load the image 'https://www.churchofjesuschrist.org/services/platform/v4/resources/static/image/favicon.ico' because it violates the following Content Security Policy directive: "img-src https://checkoutshopper-test.adyen.com https://d365commercetest.azurewebsites.net/cybersource/CardPage.html https://ics2wstest.ic3.com/commerce/1.x/transactionProcessor *.virtualearth.net https://cms-us-prod-imageresizer-mr.trafficmanager.net/cms/api/lncnstnzxd/imageFileData/MA132i https://consent.trustarc.com 'self' data: https://*.commerce.dynamics.com https://*.dynamics365commerce.ms https://images-us-prod.cms.commerce.dynamics.com https://images-us-prod.cms.commerce.dynamics.com".
Understand this errorAI
24[Report Only] Refused to load the stylesheet '<URL>' because it violates the following Content Security Policy directive: "style-src <URL> <URL> <URL> *.bing.com 'self' 'unsafe-inline' <URL> <URL> <URL>". Note that 'style-src-elem' was not explicitly set, so 'style-src' is used as a fallback.
Understand this errorAI
712[Report Only] Refused to load the font '<URL>' because it violates the following Content Security Policy directive: "font-src <URL> <URL> <URL> <URL> 'self' <URL> <URL> <URL> data:".
Understand this errorAI
msdyn365-exp-test.provider.ts:212 Initialize client side called on MsDyn365ExpTestConnector with config [object Object]
msdyn365-exp-test.listener.ts:16 Listener initialize called with config {} and userId null
3DataServiceRequest.ts:79 service worker turned off, skipping sw serialization
InstrumentHooks.js:93 [Report Only] Refused to connect to 'https://dpm.demdex.net/id?d_visid_ver=5.5.0&d_fieldgroup=AAM&d_rtbd=json&d_ver=2&d_orgid=66C5485451E56AAE0A490D45%40AdobeOrg&d_nsid=0&d_mid=18229024017608713273317227021068984678&ts=1734184877892' because it violates the following Content Security Policy directive: "connect-src https://checkoutshopper-test.adyen.com https://d365commercetest.azurewebsites.net/cybersource/CardPage.html https://ics2wstest.ic3.com/commerce/1.x/transactionProcessor *.bing.com https://testsecureacceptance.cybersource.com https://ldschurch.tt.omtrdc.net 'self' https://login.microsoftonline.com https://*.commerce.dynamics.com https://*.dynamics365commerce.ms https://dc.services.visualstudio.com https://images-us-prod.cms.commerce.dynamics.com https://images-us-prod.cms.commerce.dynamics.com https://store.churchofjesuschrist.org https://scuy0u3fco958381546-rs.su.retail.dynamics.com/".

(anonymous) @ InstrumentHooks.js:93Understand this errorAI
launch-fe44d8adbb98.min.js:6 [Report Only] Refused to load the script 'https://www.everestjs.net/static/le/last-event-tag-latest.min.js' because it violates the following Content Security Policy directive: "script-src https://checkoutshopper-test.adyen.com https://d365commercetest.azurewebsites.net/cybersource/CardPage.html https://ics2wstest.ic3.com/commerce/1.x/transactionProcessor *.bing.com *.virtualearth.net https://testsecureacceptance.cybersource.com http://assets.adobedtm.com https://consent.trustarc.com  'self' 'unsafe-inline' 'unsafe-eval' https://*.commerce.dynamics.com https://*.dynamics365commerce.ms https://*.vo.msecnd.net https://dc.services.visualstudio.com https://dev.virtualearth.net https://store.churchofjesuschrist.org https://js.monitor.azure.com/scripts/b/ai.2.min.js". Note that 'script-src-elem' was not explicitly set, so 'script-src' is used as a fallback.

e._insertCursor @ launch-fe44d8adbb98.min.js:6Understand this errorAI
InstrumentHooks.js:93 [Report Only] Refused to connect to 'https://lasteventf-tm.everesttech.net/?_les_imsOrgId=66C5485451E56AAE0A490D45@AdobeOrg&_les_sdid=2617799FE8332AD0-2F60D83C827D20CB&_les_last_search_click=&_les_rsid=ldschurchofjesuschristprod&_les_mid=18229024017608713273317227021068984678&_les_rampid_env=&_les_id5=&_les_url=https%3A%2F%2Fstore.churchofjesuschrist.org%2Ftop-cat%2Fclothing%2Fmen-s-clothing%2Fmen-s-garments%2F5637160344.c' because it violates the following Content Security Policy directive: "connect-src https://checkoutshopper-test.adyen.com https://d365commercetest.azurewebsites.net/cybersource/CardPage.html https://ics2wstest.ic3.com/commerce/1.x/transactionProcessor *.bing.com https://testsecureacceptance.cybersource.com https://ldschurch.tt.omtrdc.net 'self' https://login.microsoftonline.com https://*.commerce.dynamics.com https://*.dynamics365commerce.ms https://dc.services.visualstudio.com https://images-us-prod.cms.commerce.dynamics.com https://images-us-prod.cms.commerce.dynamics.com https://store.churchofjesuschrist.org https://scuy0u3fco958381546-rs.su.retail.dynamics.com/".

(anonymous) @ InstrumentHooks.js:93Understand this errorAI
5637160344.c:1 Access to XMLHttpRequest at 'https://dpm.demdex.net/id?d_visid_ver=5.5.0&d_fieldgroup=AAM&d_rtbd=json&d_ver=2&d_orgid=66C5485451E56AAE0A490D45%40AdobeOrg&d_nsid=0&d_mid=18229024017608713273317227021068984678&ts=1734184877892' from origin 'https://store.churchofjesuschrist.org' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
Really, I'm just looking to understand how I can get this working again. I'd like to order garments, but I simply can't using the site. I used to be able to, but now I can't for some unknown reason. Is there some formal process to get this resolved?
sshdw86
New Member
#7
I should note that I've tried clearing browser caches, and running it in various different browsers: Chrome, Firefox, Safari, Opera, etc. I've run this on Mac and Android. It is highly reproducible for me. If it isn't affecting others, then it seems there may be something specifically wrong with my account, possibly some corruption in the database? I'm just not sure how to get someone to look into it...
russellhltn
Community Administrator
#8
I'd suggest contacting the store via phone to place your order.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
SRaben
New Member
#9
Any follow up to this issue? I'm having the same problem and have been since mid-December. Login works fine on all church sites (including this one) but the store page just cycles through an interstitial and returns me back to whatever page I sent the login request from. At first I assumed it was something to do with the clothing store in particular, some sort of extra step to verify temple recommends, but everything connected to the store gives the same result. Navigate to a page and the order button will show "Sign in to Ship to Me". Clicking on this runs through the interstitial id.churchofjesuschrist.org/oauth2/default/v1/authorize with a client_id & redirect_uri which seems to correctly redirect to scmscommerceecomd365.b2clogin.com/scmscommerceecomd365.onmicrosoft.com/oauth2/authresp which immediately returns to the original page. Doesn't matter if it is an attempt to log in from the dropdown menu or clicking to order a plastic oil vial, something isn't processing correctly.
leandro.andrade
New Member
#10
I'm having the same problem, I’m not able to login in, everytime I click in sign in button, the pages refresh, and nothing, the sign in button is there again.
BrianEdwards
Senior Member
#11
SRaben wrote: Fri Jan 10, 2025 1:36 am Any follow up to this issue?
For everyone's awareness, the Tech Forum is not connected to the official Church support teams. The Forum primarily serves as a place for user-to-user discussion and self-help. We're (almost all) just regular members like yourself, with no special insight into anything Church IT might be doing.

It does appear that this is an ongoing issue for various members, and that standard suggestions such as using a different web browser, using private/incognito mode, or trying on a different computer, do not resolve the issue for those members. However, there are also many members who are successfully using the online Store. I'm always a fan of having lots of members submit Feedback for common issues, since there's a hope that if a lot of members all submit the same problem, it might prompt a quicker response. The Feedback tool is available at the bottom of most Church webpages (and also from inside Church apps).
rrhunsaker
New Member
#12
I have the same issue. I contacted support this is part of their reply
We’re currently receiving a high volume of emails and calls on this, so I want to ensure we address your concerns thoroughly.

Our team is actively resolving the issue, but it’s a bit more complex than just pushing a button. Rest assured, your file has been noted with this issue, and we’re doing our best to fix it as soon as possible.

In the meantime, here are a few options for you:

Check the website periodically: You can keep an eye on the website for updates or have someone place an order for you.
Call us for assistance: Due to recent changes for security reasons, we now enter the items and then have someone call you back to collect payment. Please note that we cannot order items that are not in stock this way.
marketbroiler
New Member
#13
sshdw86 wrote: Sat Dec 14, 2024 7:18 am I should note that I've tried clearing browser caches, and running it in various different browsers: Chrome, Firefox, Safari, Opera, etc. I've run this on Mac and Android. It is highly reproducible for me. If it isn't affecting others, then it seems there may be something specifically wrong with my account, possibly some corruption in the database? I'm just not sure how to get someone to look into it...
I am having the same issue. The only thing of note that I can add is that sometimes using a different browser helps (although recently it hasn't), AND I do have a clerk calling which may affect it because I know I have access to a different "charge account" so to speak. Are you in the bishopric at all?
russellhltn
Community Administrator
#14
marketbroiler wrote: Thu Apr 30, 2026 10:32 am The only thing of note that I can add is that sometimes using a different browser helps
Sounds like a cookie build-up issue. Have you tried incognito mode in the browser?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
KristenCMason
New Member
#15
Same issue here. Different browsers, different devices, cleared cookies/data, tried incognito or private mode. I have a YW President calling, not clerk. The past few months when this would happen, some of these steps worked, but this week nothing is working. I cannot view anything in the store that requires a sign-in. It gets stuck in a sign-in loop.
rmrichesjr
Community Moderators
#16
KristenCMason wrote: Thu Apr 30, 2026 4:23 pm Same issue here. Different browsers, different devices, cleared cookies/data, tried incognito or private mode. I have a YW President calling, not clerk. The past few months when this would happen, some of these steps worked, but this week nothing is working. I cannot view anything in the store that requires a sign-in. It gets stuck in a sign-in loop.
If I'm informed correctly, if sign-in fails more than some number of times within a certain period, the Church Account will be locked out until there is a period of inactivity. Might the "sign-in loop" be a symptom of a lock-out?
tylermarkwalter
New Member
#17
rmrichesjr wrote: Tue May 05, 2026 11:29 am
KristenCMason wrote: Thu Apr 30, 2026 4:23 pm Same issue here. Different browsers, different devices, cleared cookies/data, tried incognito or private mode. I have a YW President calling, not clerk. The past few months when this would happen, some of these steps worked, but this week nothing is working. I cannot view anything in the store that requires a sign-in. It gets stuck in a sign-in loop.
If I'm informed correctly, if sign-in fails more than some number of times within a certain period, the Church Account will be locked out until there is a period of inactivity. Might the "sign-in loop" be a symptom of a lock-out?
I'm having the same issue. And no, I'm not locked out of my Church Account. I can still log in on the Church's main website.