Tech Forum Archive

2FA not requiring verification and TIS issues

5 postsstarted by marcusj.usa 2,107 viewsoriginal topic

marcusj.usa
New Member
#1
I have been having issues related to my account:
1. A couple of weeks ago, my sign-on stopped requiring 2FA even though that is checked and grayed out on my account profile (I teach Institute as a volunteer and now as a Service Missionary). I have had to do 2FA for years and then it stopped. I can sign in but it doesn't ask for verification.
2. As an assistant temple shift coordinator I have been getting this pop-up recently when trying to get into Temple Worker Scheduling: "Unexpected error. An unanticipated problem occurred. Try again later. If the problem persists, contact the Global Services Desk."
3. As of a few days ago, if I go to the TIS Worker Portal, I cannot see the substitution requests and there are no circles (indicators of days when subs are needed) around any of the dates on the calendar.
Any help is appreciated.

I went to https://account.churchofjesuschrist.org/help and first recovered my account and the problem persisted so I filled out a support ticket but the "send" button is grayed out. I do not know how to get help at this point.
jdlessley
Community Moderators
#2

Re: Account issues -- how to get help?

I'd follow the instructions to contact the Global Services Department (GSD). They have the ability to look into this. If they cannot rectify the problem then they can submit a trouble ticket for ICS programing involvement.

Your duplicate duplicate post in the General Discussions sub-forum has been deleted. Please follow the Code of Conduct and "Do not post the same material in multiple threads."
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
rmrichesjr
Community Moderators
#3
marcusj.usa wrote: Sat Nov 30, 2024 3:19 pm I have been having issues related to my account:
1. A couple of weeks ago, my sign-on stopped requiring 2FA even though that is checked and grayed out on my account profile (I teach Institute as a volunteer and now as a Service Missionary). I have had to do 2FA for years and then it stopped. I can sign in but it doesn't ask for verification.
2. As an assistant temple shift coordinator I have been getting this pop-up recently when trying to get into Temple Worker Scheduling: "Unexpected error. An unanticipated problem occurred. Try again later. If the problem persists, contact the Global Services Desk."
3. As of a few days ago, if I go to the TIS Worker Portal, I cannot see the substitution requests and there are no circles (indicators of days when subs are needed) around any of the dates on the calendar.
Any help is appreciated.

I went to https://account.churchofjesuschrist.org/help and first recovered my account and the problem persisted so I filled out a support ticket but the "send" button is grayed out. I do not know how to get help at this point.
It sounds like it may be time to contact the Global Services Department. Your ward clerk can give you their phone number.
russellhltn
Community Administrator
#4
marcusj.usa wrote: Sat Nov 30, 2024 3:19 pm I have had to do 2FA for years and then it stopped. I can sign in but it doesn't ask for verification.
Some 2FA systems will trust the browser on a machine. Thereafter, you're not prompted for 2FA when using that browser on that machine. But if you reset the browser (clear cookies?), use a different browser, or a different machine, you'll have to do 2FA.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
russellhltn
Community Administrator
#5
marcusj.usa wrote: Sat Nov 30, 2024 3:19 pm I have had to do 2FA for years and then it stopped. I can sign in but it doesn't ask for verification.
Some 2FA systems will trust the browser on a machine. Thereafter, you're not prompted for 2FA when using that browser on that machine. But if you reset the browser (clear cookies?), use a different browser, or a different machine, you'll have to do 2FA.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.