Tech Forum Archive

Bishop not able to approve expenses

14 postsstarted by erichiku68 3,177 viewsoriginal topic

erichiku68
New Member
#1
Lately, our bishop has been having problems approving expenses. It's coming up with an error message (There was an error with your submission! Username or password incorrect or user does not have permission). Bishop has cleared the cache and cookies in his browser as instructed by GSD but is still getting the same error. Do you have any ideas on what he can do to fix this problem?

Thanks so much.
sbradshaw
Community Moderators
#2
Does he have more than one calling recorded in Leader and Clerk Resources? If so, maybe one of his callings with less access is taking priority in the system.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
erichiku68
New Member
#3
sbradshaw wrote: Wed Nov 13, 2024 3:55 pm Does he have more than one calling recorded in Leader and Clerk Resources? If so, maybe one of his callings with less access is taking priority in the system.
No only one calling.
russellhltn
Community Administrator
#4
Has he tried incognito mode? It might be our old friend, the cookie buildup problem.

If not, try a different browser or machine.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
erichiku68
New Member
#5
Edited 1 time, last by russellhltn on . Reason: Fix quote tag
russellhltn wrote: Wed Nov 13, 2024 8:38 pm Has he tried incognito mode? It might be our old friend, the cookie buildup problem.

If not, try a different browser or machine.
"I'll let him know, but we got around it by just using the Clerk's office computer and it works just fine."
BrianEdwards
Senior Member
#6
erichiku68 wrote: Thu Nov 14, 2024 12:24 am"I'll let him know, but we got around it by just using the Clerk's office computer and it works just fine."
Not sure if you'll be checking back on this thread, but just to confirm, he was not able to use his account to approve expenses on his personal computer, but was able to do that successfully on the clerk's computer?

If that's the case, I'd encourage the Bishop to keep working at resolving the issue with his personal computer. I know from experience that sometimes these visible things can be indicators of other less-visible issues. For example, I had a case where I wasn't seeing an alert in LCRF because there was some kind of cookie/cache issue that suppressed it somehow, and never knew about it until it "magically" started appearing when I resolved a different access issue. Just my two cents ;)
erichiku68
New Member
#7
Edited 1 time, last by russellhltn on . Reason: Fixed quote tag
BrianEdwards wrote: Fri Nov 15, 2024 8:55 am
erichiku68 wrote: Thu Nov 14, 2024 12:24 am"I'll let him know, but we got around it by just using the Clerk's office computer and it works just fine."
Not sure if you'll be checking back on this thread, but just to confirm, he was not able to use his account to approve expenses on his personal computer, but was able to do that successfully on the clerk's computer?

If that's the case, I'd encourage the Bishop to keep working at resolving the issue with his personal computer. I know from experience that sometimes these visible things can be indicators of other less-visible issues. For example, I had a case where I wasn't seeing an alert in LCRF because there was some kind of cookie/cache issue that suppressed it somehow, and never knew about it until it "magically" started appearing when I resolved a different access issue. Just my two cents ;)
Yes, he's still having issues with this on his personal computer and even incognito mode is not working for him. I've copied and pasted your reply into his messenger. Thanks so much.
russellhltn
Community Administrator
#8
What browser is he using? I'd think he'd have the best chance with a browser based on Chromium.

He might try another browser. Her may have a tweaked setting (for security) that's causing the problem.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
greenwoodkl
Member
#9
We have been told by the GSD there is a known issue affecting all leaders in LCR Finance. The workaround provided was to sign-in to LCR Finance with the username in ALL CAPS. This workaround has worked for Bishop, but not one of his counselors. Try it, YMMV.
sbradshaw
Community Moderators
#10
greenwoodkl wrote: Mon Nov 25, 2024 10:04 pm We have been told by the GSD there is a known issue affecting all leaders in LCR Finance. The workaround provided was to sign-in to LCR Finance with the username in ALL CAPS. This workaround has worked for Bishop, but not one of his counselors. Try it, YMMV.
That's interesting. I wonder if the bishop's username was entered in all caps when he created his account (something the GSD might be able to see on their end), so putting it in all caps would match his real username more closely.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
rvandyke
New Member
#11
That was not the case for me, but the ALL CAPS worked great to solve this issue. Thanks!
barwillhansen
New Member
#12
This is a definite problem, as I am a Bishop and I cannot approve expenses in Chrome, but I can in Safari. I am hopeful the Church is able to figure this one out. And, yes, I have cleared my cache several times in Chrome and it does not seem to help.
munaish
Member
#13
I realize it probably won't help with this specific scenario, considering what has been said, but for those who clear their cache and cookies to troubleshoot a problem, another thing you can try in addition to that is clearing your DNS cache. I'm not sure how to do that on Windows or Mac offhand, but on Linux (Xubuntu 22.04.5 LTS), you can do something like this from the command-line: sudo resolvectl flush-caches
jbb897
New Member
#14
greenwoodkl wrote: Mon Nov 25, 2024 10:04 pm We have been told by the GSD there is a known issue affecting all leaders in LCR Finance. The workaround provided was to sign-in to LCR Finance with the username in ALL CAPS. This workaround has worked for Bishop, but not one of his counselors. Try it, YMMV.
Thank you! I had this exact same issue, and after entering my user name in all caps in the approval login field, it finally worked. Interesting issue...I hope they are able to resolve it.