Unit History - Draft Disappeared

A ward R.S. Presidency member created a DRAFT in Unit History. She cannot see that draft in her Unit History draft folder. If it matters, she created the story with a chromebook. That said, I am the Ward Unit History Specialist and I CAN see her draft in my login. Do you have any idea why she cannot see her draft?

Silly question - is she using the same login? It wouldn't be the first time someone accidently used their spouse's account.

I will get that answer and get back to you. Thanks!!!

The YW President responded to me that YES, she was logged into her account (not her husbands) and cannot see the TEST DRAFT. Unit 21091

I can see the Test Draft. She cannot. Any other ideas? Thanks in advance.

When you look at the draft, does it give any indication who submitted it? I'm wondering if it was submitted under the wrong account.

Otherwise, I think you're going to have to ask the clerk to see if he can see anything and escalate to GSD if needed.

burgi wrote: Fri Oct 04, 2024 2:31 pm The YW President responded to me that YES, she was logged into her account (not her husbands) and cannot see the TEST DRAFT.

Are you talking about the same person? In your OP you mentioned a R.S. Presidency member and now it is the YW President. I just want to make sure there is not any miscommunication going on.

Once a story is started it is automatically saved in the author's Unit History > My Stories > My Drafts tab. In this case the story is titled "TEST DRAFT". While the author started in Unit History > Create Story she would go back to that story by navigating to Unit History > My Stories > My Drafts. Make sure the author is looking in that location and not the Unit History > Create Story location. As a publisher you can help confirm the location by checking to see where the story is located for you. You should find the "TEST DRAFT" story in Unit History > Manage / Story Manager > Drafts tab. If it is in your Unit History > Manage / Story Manager > Approvals tab then the author inadvertently submitted the story for Approval and Publish rather than Save and Close.

russellhltn wrote: Fri Oct 04, 2024 2:38 pm When you look at the draft, does it give any indication who submitted it? I'm wondering if it was submitted under the wrong account.

Publisher's can see who the author is by going the story and scrolling to the bottom of the page in the section Authors. If there is only one author then that is the "TEST DRAFT" story original author. The author will be shown by name and by calling.

I don't have any knowledge about how the Unit History works, but I would expect someone to be able to go back and see their own draft.

But the question is, does it follow the person or the calling? Has the author maintained the same calling(s) all this time? If not, then that might be what's happening.

russellhltn wrote: Fri Oct 04, 2024 8:44 pm But the question is, does it follow the person or the calling?

Author permissions are given by calling. A story is started by an author with a calling that has permissions. If that person is released without completing the story they will no longer have access to the story unless they are given a calling with author permissions and a Publisher adds that person, with the new calling, as another author under their current calling author permissions. Otherwise the story will languish in the Drafts tab until either a Publisher edits the story and publishes it or adds another author, or authors, to the story to complete editing it and then submit it for publishing. I don't know if a story can be edited by a successor to the original author's calling without a Publisher adding the successor to the author list for that story.

russellhltn wrote: Fri Oct 04, 2024 8:44 pmHas the author maintained the same calling(s) all this time? If not, then that might be what's happening.

If they were released within the system and then called again to the same calling then they would have the permissions to continue editing the story. If they were released from the original calling and then called to another calling with author permissions then a Publisher would have to add that member with the new calling as an author to continue editing the story they started while in the other calling. For example, the RS Presidency member is released from their RS Presidency calling and then called as the YW President. A Publisher would then have to add her as an author to the story for her to continue editing the story.

Thank you. I want to actually get together with the YW President and see her chromebook screen, as we BOTH go into unit history together and create a story. Everything you've talked about makes sense to me and I have verified it on my laptop...it works great. Doing this should rule out any user errors. I will have her create a new fresh test story to rule out any calling transition errors.
Actions/status:
...she was YW counselor, then released and recalled same day as YW President. I've worked with her story drafts from before she was released and then also a test draft after she was called to her new calling. But I was NOT physically with her to see what she did.
...I've walked her through exactly where to look to find her created draft. In addition, creating a new test draft in her new calling. I can see that draft, but she can't. I explained to look once again.
...BTW, I know how the unit history module works, both from a publishers login and also from the submitter login (my wife's submitter login)
...I've discussed with Ward Clerk...the release and calling have been entered correctly
...she only uses her chromebook...which uses only her login, not her husbands. Her husband's account is not involved.

So don't feel like you need to do anything further, unless I get back to you. I involved you because I wondered if there was a minor church-wide system glitch.
Thanks

The YW President can NOT create Unit History Stories, even after testing everything we previously discussed...see may latest Oct. 10th post. Is there a Church Tech support line I can call?

The issue is simply: She creates a story (which I was with her when she tried again for the 10th time or so). While in the Story it shows saved as it saves every 30 seconds or so. She saves it and it never shows up. There must be about 7-10 draft stories we have created together that do NOT show up for her, nor in my Unit History calling account draft folder.

Misc. info:
...it's not her Chromebook. I had her log into my computer and create a story...which also disappeared.
...The Ward Clerk, refreshed her YW President calling by "releasing her" in the org chart and the re-installed her. That didn't work.
...plus everything else we've done for that last 1-2 month trying to fix this (verified she is in her account, etc etc etc).

Can we look into her Church account to see where the drafts are going? Any other ideas?
If not, we will just give up on fixing this issue. We've spent too much time trying to figure it out. We have other users, like myself that can publish a story for her.
Thanks, Craig Burgi

Did you check to see if her Church Account has her membership record number (MRN) recorded in it? And if there is a MRN, is it the correct number?

burgi wrote: Wed Nov 06, 2024 11:49 am Is there a Church Tech support line I can call?

Call the Global Services Department (GSD). Since the issue is the YW president's, she will have to talk to them. They will need your ward ID number in addition to confirming a piece of her personal information.

I am the EQ President in my ward. The drafts also do not show up for me. If I submit a story then it also does not show up in the submitted tab. Basically the Init History tool is totally broken and useless. I have been submitting stories throughout the year assuming they were being stored somewhere, but I cannot see them.

I don't have any advice, but I am in the same boat. I am the Relief Society secretary in my ward and so they have asked me to add stories to our Unit History as the events happen instead of just at the end of the year. I spent several hours writing the summary for each event that I was going to submit for 2024 and then I found out that it hadn't saved any of the summaries. The photos had been saved and submitted, but not the text. When I go to the Unit History website and go check on my submitted stories - None show up. It doesn't show any drafts I've made or that I've made any submissions, even though I had done about 10. So I can't go back to make any changes or update and add more pictures.

When I make a new story now, I click on "Preview" and the summary I've written NEVER shows up! I've started copying the text and emailing it to our ward historian and she has to add the text on her own account for me. Very frustrating since I had to go back and rewrite all the summaries I had written and submitted that disappeared.

Is this normal or have others come across the same issue? There has got to be a way that the author can edit/add a summary to the event without it disappearing.

If you have any advice, please let me know!