Tech Forum Archive

AccessDenied Error Trying to Download Friend to Friend Video

6 postsstarted by sclarsen 3,595 viewsoriginal topic

sclarsen
New Member
#1
After searching a bit, we were able to find a place to download Saturday's Friend-to-Friend: https://www.churchofjesuschrist.org/stu ... g?lang=eng

(Start the video and the download link will appear in the video window.)

However, when attempting to download, regardless of resolution, we are met with this error:

"This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>G24C666YDZ7JZB48</RequestId>
<HostId>
MlCPCq3paxSErQU1aJX1B8TxPYZVgE9M2A19NIABdKUUOGwzltXnFTn+F4LD45CScsJH4cvHjm23153Gf9p4exB16KOIt2GJ
</HostId>
</Error>"

Hooray, my Primary folks want to download the video and get prepared, including a test run tomorrow night! Bummer we can't seem to get it downloaded.

Is this the only place to report such a problem?
russellhltn
Community Administrator
#2
sclarsen wrote: Tue Sep 10, 2024 7:18 pm Is this the only place to report such a problem?
I'm seeing the same thing.

Try using https://www.churchofjesuschrist.org/med ... s?lang=eng
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
sclarsen
New Member
#3
Edited 1 time, last by sclarsen on
Seems to work now. Somebody caught up with it.

To my question, is there any other feedback channel for such errors?

Thanks.
sclarsen
New Member
#4
russellhltn wrote: Tue Sep 10, 2024 8:47 pm Try using https://www.churchofjesuschrist.org/med ... s?lang=eng
BTW, at that link, you don't see this week's broadcast, only one in the past. The new one is titled "Friend to Friend: Sharing the Love of Jesus with Others."



SL
russellhltn
Community Administrator
#5
sclarsen wrote: Tue Sep 10, 2024 10:20 pm To my question, is there any other feedback channel for such errors?
You can use the feedback link that's located either at the bottom of the page, or as a floating tab.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
davesudweeks
Senior Member
#6
sclarsen wrote: Tue Sep 10, 2024 10:20 pm Seems to work now. Somebody caught up with it.

To my question, is there any other feedback channel for such errors?

Thanks.
The official feedback channel is the feedback link at the bottom of most church web pages (or in the app for apps). That feedback will be read and passed on to the developers (or those who set their priorities). This forum is user-to-user mutual help and there is no guarantee a post here will get to anyone who can make a fix.