Tech Forum Archive

Sacred Music app issues

12 postsstarted by KianNelson 7,382 viewsoriginal topic

KianNelson
New Member
#1
Hey, so whenever I try to open the Sacred Music app, it says Content Unavailable: Unable to load content at this time. Check your network status and retry and I’ve checked and neither my phone or app need to be updated and network is working fine. After a while it does come back for a split second but then crashes. Anyone else having issues? I own an iPhone 12 mini
lisaerickson703
New Member
#2
I was having the same issue yesterday. Today the app just keeps closing whenever I try to click on any music.
russellhltn
Community Administrator
#3
It seems to be working for me, but there's been a recent update. I'm on 2.2.4 (android).
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
SpigarelliSJ
Church Employee
#4
@lisaerickson703, @KianNelson - Are you on iOS? How much available storage space do you have on your device?
katiaoler
New Member
#5
I’m having the same issue and my phone still has about half its storage. I’m on iOS 17.5.1. I’ve tried deleting and reinstalling the app and restarting my phone but it’s the same issue :(
sbradshaw
Community Moderators
#6
There was a content update that went out late last week that I think may have fixed the issue. KianNelson, lisaerickson703, and katiaoler, are you still seeing the crash this week?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
KianNelson
New Member
#7
Yes, sorry, I never saw these replies! I’ve deleted the app and re downloaded it and it worked for about a day and then it says the same thing and I using 59.52 GB of my 64 GB, but Sacred Music app doesn’t take up a ton of space so I don’t think it’s a storage issue
lizard123
New Member
#8
l’m having the same issue with the app. I can get the content on the church library app, so have been going there. Not as functional as the Sacred music app. I’m on an iphone 15. Storage is not the issue.
jkmedsker
New Member
#9
Music is not always showing fully. Bass staff notes or sometimes half the song are getting cutting off. I’m using an iPad. Tried reinstalling app. Double tapping to use full screen mode sometimes makes it worse. Thoughts?
russellhltn
Community Administrator
#10
jkmedsker wrote: Thu Sep 05, 2024 6:00 pm Thoughts?
Do you have any kind of "scaling" or screen magnification turned on in settings? I know at least in the Windows world, things can go wonky if you set the screen to anything but 100% in the OS settings.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jkmedsker
New Member
#11
Edited 1 time, last by russellhltn on . Reason: Fixed quote tag
russellhltn wrote: Thu Sep 05, 2024 6:22 pm
jkmedsker wrote: Thu Sep 05, 2024 6:00 pm Thoughts?
Do you have any kind of "scaling" or screen magnification turned on in settings? I know at least in the Windows world, things can go wonky if you set the screen to anything but 100% in the OS settings.
Looking for the scaling there was no 100% but I did switch from resizing to pdf form of music and that helped. Thank you
adamanbar
New Member
#12
I had the same issue on my Ipad but it works just fine on my iphone