Right now the server seems a bit wonky, so I can't verify.
I think the phrase you're looking for is "Open Caption". Closed Caption is when the text is hidden and requires a decoder to make it visible (Open Caption).
Subtitles tends to suggest a translation.
In the analog days, closed caption was standardized and "baked in" the video signal. But from what I hear, it's not so great in the digital world, with it requiring a separate file and less standardized. (Note the download link on the page for the Closed Caption file.)
Edit: I was able to download the 720 file. It is not Open Caption. "Media Player" in Windows can work with the separate .vtt file for "subtitles". The older "Windows Media Player" program doesn't seem to have that functionality.
It's possible the file is Close Captioned, but it would require a compatible player to work with it.
Have you searched the
Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your
Profile to include your general location.