Tech Forum Archive

Reimaged clerk computer. But asks for unknown email/password at login

14 postsstarted by brad_p 7,285 viewsoriginal topic

brad_p
Member
#1
I got stuck at a login part when I re-imaged a clerk's computer. I'm not sure what to do next.

I did it by adapting the instructions here: https://tech.churchofjesuschrist.org/wi ... _Computers. Since we're on Windows 11 now, I used the middle link here: https://www.microsoft.com/en-us/softwar ... /windows11 to create installation media. Created a USB drive, changed the computer's boot order, and reinstalled Windows. I saw the church's provisioning stuff kick in. Then it rebooted, sent me to a screen asking for an email and password to log into Windows. But I don't know the username and password. I tried to reset it, but it asked for a reset USB drive which I also didn't have. I tried reinstalling three times just to see if I missed something, same issue.

I also tried the last link in the Windows 11 process where I get a straight ISO image. The problem there was the computer uses Intel RST drivers which are required for the windows installation to proceed, and the intel RST driver self extractor crashes and won't extract those drivers. The Lenovo drivers for this PC appeared to not be for Windows installation.

I'm kind of stuck what to do. Is there a default username and password when I reinstall Windows using the Windows Installation Media approach?
brad_p
Member
#2
Also, moderators, can you fix the title so it says "login" and not "long? Or delete this post so I can resubmit with it spelled correctly?
kd7mha
Member
#3
That sounds like the same issue I had when we received our new computer.
You will need to call support, (they will need the serial number of the computer)

The issue required configuration changes at headquarters and then a signal was sent that caused the computer to re-image itself.
There are 11 types of people. Those who understand Gray Code and those that don't.
brad_p
Member
#4
This is just an update for others to complete the discussion. I was able to get past the issue and ran into some new things I hadn't seen before.

The issue appeared likely due to using a tool like Balena Etcher to create a bootable USB from an ISO image. Windows ISO images need special care, and most ISO to USB software can't handle it. When I switched to using a tool called Rufus, and I used the Windows 10 bootable ISO, then it did the trick.

The error message that I received in the prior rounds about not finding a driver was also is likely related to that. Google searches made it sound like it was Intel RST drivers. But once I finally got the correct intel RST drivers, the Windows install rejected those too because they weren't the correct drivers.

Finally, once I reinstalled Windows 10 and used the church's provisioning software, I ran into two surprises. Windows and the Church's update process updated to Windows 11, something I haven't seen before in other clerk computers. It then popped up a message saying the church wanted the hard drive encrypted with bitlocker, so I did that process as well.
russellhltn
Community Administrator
#5
brad_p wrote: Sat Jun 01, 2024 12:06 pm Windows and the Church's update process updated to Windows 11, something I haven't seen before in other clerk computers. It then popped up a message saying the church wanted the hard drive encrypted with bitlocker, so I did that process as well.
What version of Win11? I'm seeing where the latest version of 11 forces bitlocker on.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
brad_p
Member
#6
russellhltn wrote: Sat Jun 01, 2024 1:36 pm What version of Win11? I'm seeing where the latest version of 11 forces bitlocker on.
Whatever the church upgraded it to. I started with a fresh Windows 10 iso image (not the one that has the drivers packaged in from that computer. I went for a fresh install). Then I installed the church provisioning tools. Then it asked to update to Windows 11. Then a popup said the organization requires bitlocker.

What's interesting is that I just haven't seen this pop up in my other clerk's computers.
russellhltn
Community Administrator
#7
I have to wonder if the generic Windows Update kicked in before the provisioning tool could make the change.

I'm sure it takes time for the download to happen, so it was likely going long before you saw the prompt.

Then again, it's not unheard of for the church to mis-provision clerk computers as employee computers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
Community Moderators
#8
I just provisioned a new church admin computer fresh out of the box. The provisioning tool was already loaded and ran on first boot. Windows 10 remained in place, although when I plugged it in at the clerk's office it tried to run another Windows update which the clerk canceled before I could see exactly what it was trying to do.
KeithCunningham
New Member
#9
lajackson wrote: Mon Jun 03, 2024 7:59 pm I just provisioned a new church admin computer fresh out of the box. The provisioning tool was already loaded and ran on first boot. Windows 10 remained in place, although when I plugged it in at the clerk's office it tried to run another Windows update which the clerk canceled before I could see exactly what it was trying to do.
Hello - I'm just getting ready to set up a clerk computer for the first time. Your response here may have answered one of my questions. Can I do the set up from my home, then take the computer to the clerks office and finish the set up there?
lajackson
Community Moderators
#10
KeithCunningham wrote: Sun Oct 20, 2024 12:37 pm Can I do the set up from my home, then take the computer to the clerks office and finish the set up there?
The only thing I do at the clerks office is hook up the computer, attach a printer (unless the clerk beats me to it), and make sure they can access the Internet. I do everything else at home.
Mikerowaved
Community Moderators
#11
lajackson wrote: Mon Oct 21, 2024 9:18 pm ...I do everything else at home.
Same here. Makes it real easy with the SFF to dedicate a card table to all of them, then (lacking a good KVM switch), move the monitor/mouse/keyboard cables from one PC to the next for each step. Some steps take a LOT longer than others (e.g., Microsoft updates), so I often leave them overnight. The advantage is I can work on them in parallel at my leisure.

Be sure to attach a sticky note to each one stating which unit it's configured for.
So we can better help you, please edit your Profile to include your general location.
seneci
New Member
#12
cuando se va instalar windows 11 en el punto de configuracion nos pide que nos conectenmos a intermet, yo hago el procedimiento siguiente: presion la techa shift + f10
me parece una venta emergente, tipeo el siguiente comando oobe\bypassnro. la realizar este comando se reinicia la pcs y vuelve a pedir los procesos de instalacion de usuario y contraseña para que termine la configuracion del windows 11
y luego hago los procesos de la iglesia como esta en la pagina
KeithCunningham
New Member
#13
lajackson wrote: Mon Oct 21, 2024 9:18 pm
KeithCunningham wrote: Sun Oct 20, 2024 12:37 pm Can I do the set up from my home, then take the computer to the clerks office and finish the set up there?
The only thing I do at the clerks office is hook up the computer, attach a printer (unless the clerk beats me to it), and make sure they can access the Internet. I do everything else at home.
Awesome - Thanks!
KeithCunningham
New Member
#14
brad_p wrote: Sun May 12, 2024 10:29 am I got stuck at a login part when I re-imaged a clerk's computer. I'm not sure what to do next.

I did it by adapting the instructions here: https://tech.churchofjesuschrist.org/wi ... _Computers. Since we're on Windows 11 now, I used the middle link here: https://www.microsoft.com/en-us/softwar ... /windows11 to create installation media. Created a USB drive, changed the computer's boot order, and reinstalled Windows. I saw the church's provisioning stuff kick in. Then it rebooted, sent me to a screen asking for an email and password to log into Windows. But I don't know the username and password. I tried to reset it, but it asked for a reset USB drive which I also didn't have. I tried reinstalling three times just to see if I missed something, same issue.

I also tried the last link in the Windows 11 process where I get a straight ISO image. The problem there was the computer uses Intel RST drivers which are required for the windows installation to proceed, and the intel RST driver self extractor crashes and won't extract those drivers. The Lenovo drivers for this PC appeared to not be for Windows installation.

I'm kind of stuck what to do. Is there a default username and password when I reinstall Windows using the Windows Installation Media approach?

Hello - Setting up a Think Centre for the first time. was purchased some years ago, during the pandemic, but following the instructions at

https://tech.churchofjesuschrist.org/wi ... k_Computer

However, at step 6 things don't go the way as outlined. I do Step 6A - keyboard, region, etc, then it says in 6B, when prompted to sign into windows, select one thing for windows 10 (Domain Join Instead) in lower left (not there) and another step for windoews 11 (Also not there). The thing is, neither option is displayed. I can only enter and email and a password. I don't have a email or password for this new clerk computer.

Hoping someone can help me figure out what I need to do next.

Thanks for your help and time. It is appreciated.