Unlock returned missionary phone

a co-worker is trying to unlock the phone his son used while in the field. His access to the missionary portal is gone and he doesn't have access to the email anymore with the unlock instructions. Does anyone by chance have those instructions or know who to contact to get them again? Samsung Galaxy S23, if that helps

Your best bet may be to contact the mission office where he served. They should know the process, or know where to direct you.

You can email missionsupport@churchofjesuschrist.org for help. Before doing so, you might want to try these instructions (from the missionary support site) to factory reset the phone. If you have already tried that and the phone is forcing you back into MaaS360 setup, you will need help from the support team to unlock the device from church management.

See attached.

My mission email will not allow me to receive or send emails. [email address removed]

Please send help /response to [email address removed]

Or call me at [phone number removed].

[Moderator edit: Email addresses and phone number removed. This is a public forum.]

This is a public forum, so the contact information was removed. It sounds like you are a current full-time missionary. If so, please contact the tech support person in your mission. If necessary after that discussion, one of you might need to contact the Global Services Department.

HOW CAN I REMOVE MASS 360

anthonyyanguak wrote: Tue Apr 14, 2026 8:06 am HOW CAN I REMOVE MASS 360

In post #3 earlier in this topic thread is an attachment that provides instructions for removing MaaS360.

Hey just returned from my mission yesterday. I have the orange screen background but when I factory reset Maas is still active. Do I just have to wait for the system to process it more? Let me know, thanks for your help.

mason3mingo wrote: Thu May 21, 2026 6:05 am Hey just returned from my mission yesterday. I have the orange screen background but when I factory reset Maas is still active. Do I just have to wait for the system to process it more? Let me know, thanks for your help.

Did you follow the instructions in the attachment of post #3 earlier in this topic thread?