New Member
I have tried to use my Mom's MRN # and it says there is an account already or this is an incorrect #. Any ideas what direction to go next.
Access to deceased parent's account
Community Administrator
Once the clerk recorded her death, the MRN would be invalid and her account disabled.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
Senior Member
Could you share more details about what you're trying to access? There's been Forum discussion elsewhere about things like accessing donation history, accessing study notes, contacting the Global Service Department for additional support, and other aspects of a deceased member's user account. If you can be more specific, you might generate a more specific (and hopefully helpful) response.corishaw wrote: Tue Apr 09, 2024 4:11 pm I have tried to use my Mom's MRN # and it says there is an account already or this is an incorrect #. Any ideas what direction to go next.