Tech Forum Archive

unblocking personal contact information

5 postsstarted by curtisl57 1,215 viewsoriginal topic

curtisl57
New Member
#1
For years due to our employments we've had our telephone numbers blocked. I'd like to unblock it now. How do I do this? Church indicates that we're to go to our personal profiles and click on "edit", yet I can't see an "edit" option on the page. Help! Bro. C.
rmrichesjr
Community Moderators
#2
Are you sure your membership record number (MRN) is attached to your account?
jdlessley
Community Moderators
#3
Whoever told you to click "edit" was referring to the pencil icon in the Member Tools app. If making the edit in Member Tools, your name needs to be selected. Scroll down to the "Edit Information" button and tap it. Scroll down to the telephone number and tap the pencil icon on the right of the page. The visibility setting is the drop-down list box that will show three options.

The visibility setting can also be edited in your Church account. Go to your account settings and click the menu item "Contact Information" in the Personal section. In the Phone section is a drop-down list box with the three privacy settings. Tap the "?" for information about the different privacy settings.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
csession
New Member
#4
jdlessley wrote: Sun Mar 17, 2024 4:23 pm Whoever told you to click "edit" was referring to the pencil icon in the Member Tools app. If making the edit in Member Tools, your name needs to be selected. Scroll down to the "Edit Information" button and tap it. Scroll down to the telephone number and tap the pencil icon on the right of the page. The visibility setting is the drop-down list box that will show three options.

The visibility setting can also be edited in your Church account. Go to your account settings and click the menu item "Contact Information" in the Personal section. In the Phone section is a drop-down list box with the three privacy settings. Tap the "?" for information about the different privacy settings.
I have a problem where my Visibility for Email and Phone number are set to the most permissive "Stake Members" but members in other units cannot see my Email nor Phone. Note: I have a calling in another unit in my stake so I appear as an "out of unit" member.

What should I try next? Could this be a bug?

Thanks
jonesrk
Church Employee
#5
Is the problem in the unit with the out of unit record? I wonder if they are seeing the contact info associated with that record.