Unable to schedule

In the last few days members are starting to reach out that they can not select a building for a new calendar event. This capability was working but now when they select a "calendar" and then select the "Location" to be "Church Facility" they now get the error message: "You must select a calendar before you can select a facility." Given that a calendar is selected I am unable to determine when it is giving this error now. This has been working perfectly and in the last few days stopped working. Not sure what changed. Thoughts on what I may be missing?

I can't duplicate that. Perhaps there's an issue in your stake where the list of buildings are corrupt. Or perhaps someone on a stake level disabled all scheduling for buildings in your stake.

However, I'd start by trying Incognito/private mode to make sure it's not a cookie buildup problem.

I agree it is odd. I did try in incognito/private mode and am still getting the same error. I also get the error on my mobile device. In addition, several people around the stake are getting the error now as well. If I go under the gear icon as a stake administrator, select Locations and Rooms, then select each of the buildings in the stake all of them have the check box selected/turned on for "This Location can be Scheduled". So at this point, I am at a loss to know what is causing the error saying that a calendar must be selected even after a calendar has been selected. Not sure where to go at this point to resolve this issue.

This is the error that still occurs even after selecting a calendar as seen in the screenshot:

Are you still having this problem?

Yes, the problem still persists. It is preventing several different ward members across multiple wards in the stake to not be able to schedule the building using ward calendars.

All the bishops in our stake are seeing the same problem, so it's not unique to you. In addition, at the same time this problem began for us, our ward leaders in different wards assigned to the same building lost the ability to see scheduled events in the other wards in the same building. This has resulted in several double-bookings, since the calendar appears open and the building looks available. I'm guessing that the two issues are related.

I'm curious if a solution has been found. Our stake is experiencing the exact same issue. Stake leaders and bishoprics are not able to schedule anything. Our stake split last month which might be related but we've been able to schedule things up to last week but now it's suddenly not working and nothing can be reserved.

As the stake clerk I can access the calendar settings and confirmed that all of the buildings have the "This location can be scheduled" box checked. I also did a test and created a new temporary location for the stake and when I created a new event it showed up on the location list and I could reserve that.

jlarkin wrote: Mon Mar 11, 2024 6:52 pm Yes, the problem still persists.

Just checking to see if you still have the problem. A developer proxied in as you and found it to be working.

jasondblack wrote: Sat Mar 16, 2024 9:27 pm All the bishops in our stake are seeing the same problem,

bjtwede wrote: Thu Mar 28, 2024 10:42 pm I'm curious if a solution has been found. Our stake is experiencing the exact same issue.

I've been told this has been fixed. Please let me know if that's not the case.

The issue of scheduling facilities appears to be fixed. We still can't see events from other wards, though.

You'll only see other wards if you look at the location calendar.

I am having this problem tonight. The calendar tells me I must select a calendar before I can select a building, even though a calendar is already selected. I thought I got around it by saving without the building, and then editing. It allowed me to pick the building and rooms, however, after "saving", nothing had changed. The calendar entry still showed no building selected. The calendar has also been EXTREMELY unresponsive the past few days for me. It is always slow, but not usually this bad. Anyone else experiencing these issues currently?

After reading your post I tried it out myself. At first, I found the same problem though after 2 minutes suddenly the dropdown menu for the units appeared. Scheduling an appointment in incognito mode was a bit faster and there now is only a delay of a few seconds between selecting "Church Facility" and getting the option to select a unit.
So I guess it is working again.

I am having the same issue. Cannot select a building even when a clandar is selected. Does anyone know if they are working on a fix or if there is a work around. Tried just waiting and nothing.

I am having this issue as well. Nothing shows up under the "Locations" checkbox and I cannot choose the building calendar even though I am listed as a building scheduler.

mfmohlma wrote: Tue Apr 30, 2024 2:41 pm I am having this issue as well. Nothing shows up under the "Locations" checkbox and I cannot choose the building calendar even though I am listed as a building scheduler.

Are you listed as a building scheduler in the calendar system, or just in LCR? You have to be listed in the Calendar system to get those rights. LCR doesn't grant those rights.

Note that by default, a building scheduler can only add events to the location calendar. They do not have rights to add events to ward or stake calendars, but they can edit events that take place in "their" building.

Maybe this needs to be it's own post, or maybe it's related. My building schedulers are reporting that they have lost the ability to add events to their building's calendar. When I go into try and manage the building schedulers on the website, I just get a spinning wheel and an empty dropdown.

Edit: Actually, same issue, I'm also just getting the message that "You must select a calendar before you can select a facility.", I get that message regardless of the calendar that I have selected.

mrbitsch,

I've been told it's been fixed. Can you verify?

ashdeep wrote: Tue May 21, 2024 10:27 am As the stake clerk, I've confirmed all buildings have the This location can be scheduled box checked. Despite this, stake leaders and bishoprics cannot schedule anything.

There's two parts to scheduling: calendar editor and location. Are they able to add events to the calendar that don't have a location?

As for the locations, I'd check with FM to make sure they've updated there database as to what stake/ward "owns" what building. That may be the source of the problem.

This problem is happening for the buildings in our stake too. I can select the stake calendar and then select the stake building. But the other buildings never populated. I had scheduled and moved several events a few days ago and then it just stopped working.

Our stake is having this issue now.

When you choose a calendar and choose location you get an error saying that a calendar needs to be chosen first.

It's just been fixed.

I can confirm that it has been fixed. Thank you!

How was this resolved, we're having the same problem?