Missionary Phone support

I have a phone that was used on my mission and I can't seem to get Maass360 off of it. I contacted my mission President and the techs and they said that I am not on the authorization so I should be able to uninstall it but I still can't. Please get back to me as soon as possible because the phone is a gift for my little sisters birthday!

salingk wrote:Please get back to me as soon as possible ...

This is a user-to-user forum. The fastest way to get assistance would be to have your clerk help you contact the Global Services Department. You should have received instructions from your mission on how to remove the limitation on your phone. If you have followed those instructions and they did not work, contact your clerk for GSD assistance.

I am currently serving a mission in the Canada Winnipeg mission. I am unable to receive group emails from my mission president. I receive emails from everyone else, and him (when I am the only recipient. But I don't get the mission wide emails from him.

Hey everyone, I'm a missionary and my phone broke. I got my old personal phone from home, I have downloaded mass on it and it says that I need my email address which I put in and then it says I need a corporate ID does anyone know what the corporate ID is?

I believe your mission office should have tech support. Or at the least, they can put you in contact with the right people.

Jetttimur1231 wrote: Fri Feb 23, 2024 7:21 pm ...does anyone know what the corporate ID is?

See here: https://servicenow.churchofjesuschrist. ... 03604bcb22

Hello, I want to ask for help about the phone that we are using here in Philippines Tacloban Mission, one of the Mission's phone is for our couple missionary. We tried resetting the phone but suddenly the Maas360 appeared after resetting, how can we remove the Maas360 so the couple missionary can use it without limitation? Thankyou

princejoshuarodriguez wrote: Fri Jun 21, 2024 9:00 pm how can we remove the Maas360 so the couple missionary can use it without limitation? Thankyou

I believe all missionary phones have Mass360. What is it preventing them from doing?

As far as I know, Church-owned smartphones shouldn't be used by senior missionaries. If for whatever reason it is allowed, is Maas360 supposed to or allowed to be removed?

russellhltn wrote:
> [quote=princejoshuarodriguez post_id=251189 time=1719025258 user_id=738144]
> how can we remove the Maas360 so the couple missionary can use it without
> limitation? Thankyou
> [/quote]
>
> I believe all missionary phones have Mass360. What is it preventing them
> from doing?

I don't know, my last companion said that the couple missionary shouldn't have maas360 on their phone, and the phone that I just resetted last time is for them.

You'll probably need to go though official support channels. The forum is primarily member-to-member support.

The mission should have resources or at least contact information about those resources.

My son needs a new phone and is planning on a mission in less then a year. Is it worth getting him the same phone the missions are using or do they not bring/buy their own phones anymore?

I had a similar issue with my old work phone. I couldn’t remove MaaS360 until I did a factory reset. Just make sure to back up anything important before you reset it, though! It was a bit of a hassle, but it worked for me.

I bought this phone and I Don't know how to deactivate maas360 the administration app on this phone
Please help me to fix this .. I'm am not a member of this organization

@onyxgreen, did you return from a mission or did you recently purchase this phone from someone who was a missionary?

If it has maas360 installed, then it is likely Church property and should be returned to the person you bought it from who can then return it to their nearest mission office

salingk escribió:
> I have a phone that was used on my mission and I can't seem to get Maass360
> off of it. I contacted my mission President and the techs and they said
> that I am not on the authorization so I should be able to uninstall it but
> I still can't. Please get back to me as soon as possible because the phone
> is a gift for my little sisters birthday!
buenos dias mi nombre es danaris caleño estuve en la mision peru huàncamo y regrese por motivos de salud, quiero usar mi telefono pero no puedo me podria ayudar mi correo es calenodamaris@gmail.com

maritzavaca wrote: Sun Jun 29, 2025 6:34 ambuenos dias mi nombre es danaris caleño estuve en la mision peru huàncamo y regrese por motivos de salud, quiero usar mi telefono pero no puedo me podria ayudar mi correo es calenodamaris@gmail.com

As was mentioned at the top of this thread, the Tech Forum is for user-to-user self help and discussion, and is not connected to the Church support system. One idea I have would be to reach back out to your Mission and see if they have details. I would expect that your phone situation is similar to every other missionary who returns home from their mission, so hopefully there is some material the Mission Office can provide that will help you transition your phone back to personal use.

Please help me. My phone is blocked and I cannot contact my Abuja Nigeria missionary technology specialist. I need to start BYU Pathway.