LDS TOOLS does not display my information.

When anyone logs into LDS tools, I cannot be found. If we go to the church's home page I am listed in the ward directory, but not in LDS tools. This has been going on for the past four years. My Bishop and several Ward and Stake leaders have all told me that I am not listed in the tools app. My wife and one of my daughters are listed, but not me! I have posted this question once before, but I did not get a response. Can someone check into this?

[Personal information removed]

Talk to your clerk and find out the status of your record. It may not be in the ward.

I know a non-member spouse can appear on the ward directory though the marriage record of the member spouse. That might be why you're appearing there even though the record is not in the ward.

Another thing that can throw things off is if you're listed under a different "Family" name. Have the clerk check that as well.

If he can't figure it out, send him over here or have him call GSD.

One thing I've experienced is 'random data loss' in Tools, where I do not see data that others see. It doesn't seem like what you're describing, but in the meantime it might be worth it to have another member try out either a data refresh, logout/login, or uninstall/reinstall of the app.

In the last 4-6 weeks, I have had two different families just disappear from the tools app. They ar gone for a few weeks and then randomly reappear. Their records were always visible on the website, just not in tools. One of these families is the stake patriarch and he needs families to find his address.

Two families just disappeared from everyone’s Tools in my ward, but everything appears normal in LCR. Sounds like the same problem.

Are you combined with another household? I mean, like your parents or something? I don't mean to say that you are, but if you are, that might complicate things, especially if the head has the household set to private.

My family dropped out of tools also. Our records are most definitely in the ward. I have visited my visibility settings and they are full visibility. We can't see ourselves and others can't see us. Not looking for a solution right now, but thought I'd add another data point.

This has been happening occasionally in our ward with random families as well. Doing a data refresh, found under settings on the member app, has cleared it up each time thus far.

This thread is very similar to my experience. I currently have records in two wards. My profile selection is for full(stake) visibility. Yet, my phone, email, and address are not visible to anyone in either ward including my EQ President's which preclude communication. This is a real problem because I am excluded from invitation and involvement. Ward clerks have not been able to help. Thoughts?

mikelott1922 wrote: Sun Sep 01, 2024 12:06 pm This thread is very similar to my experience. I currently have records in two wards. My profile selection is for full(stake) visibility. Yet, my phone, email, and address are not visible to anyone in either ward including my EQ President's which preclude communication. This is a real problem because I am excluded from invitation and involvement. Ward clerks have not been able to help. Thoughts?

Could you provide a bit more info? The posts in this thread seem to be focused on members not showing up at all in Tools, whereas it seems you're stating that you do show up in Tools, but there's no details listed. Or is it not specific to Tools, and the same thing is happening in the two online ward directories (you appear in the online directories, but there's no details listed there)?

I currently have my records in two units, and the out-of-unit membership record did not automatically transfer any of my contact info (at least, that's what the clerk told me, I assume he followed the correct process). So the clerk manually added that info into my out-of-unit record. Perhaps others can state if this is how things normally work, or if perhaps my clerk missed something. That said, my contact info in my home unit was always correctly visible in both Tools and the online directory.

If you can specify info on that, perhaps other Forum members can share some helpful ideas beyond our typical generic responses (which most often are quite helpful even if somewhat generic!)

mikelott1922 wrote: Sun Sep 01, 2024 12:06 pm I currently have records in two wards.

This comment is for forum users reading this thread: Just to be clear, Mikelott1922 has their membership record in one ward and an out of unit member record in the second ward. The visibility settings for each of those records can be adjusted independently to meet the member's needs for each location.

mikelott1922 wrote: Sun Sep 01, 2024 12:06 pm My profile selection is for full(stake) visibility. Yet, my phone, email, and address are not visible to anyone in either ward including my EQ President's which preclude communication. This is a real problem because I am excluded from invitation and involvement. Ward clerks have not been able to help. Thoughts?

Visibility settings can be changed in two locations. Members can change those settings in Member Tools and in their Church Account. When a member uses the online Ward Directory and Map they are taken to their Church Account, by hyperlink, to make visibility adjustments. A ward clerk currently can only use Member Tools to edit member visibility settings.

I am not aware of what happens for a member with an out of unit record when they use the online Ward Directory and Map for the ward with the out of unit record to attempt to make visibility settings edits. I doubt they would have any visibility settings access there. The only method I currently see for out of unit member record visibility edit changes is in Member Tools for both the out of unit member and the clerk.

Try checking what the visibility settings are for your home ward in both Member Tools and your Church Account. The visibility settings are found in two sections of your Church Account. Contact visibility settings are in the Personal > Contact Settings section while the address visibility and map location visibility settings are in the Personal > Household section. The visibility settings should be the same in both Member Tools and your Church Account for your home ward.

Since both your home ward and out of unit ward visibility can be different, there may be a programming issue. Contact the Global Services Department using the number found in the Meeting House Support section of the Wiki article Global Services Department (GSD).