Tech Forum Archive

"There was an error sending your message. Please try again later."

4 postsstarted by Angiek17 1,059 viewsoriginal topic

Angiek17
New Member
#1
I cannot get my emails to send out. I've tried last night and this morning and keep getting the following message: "There was an error sending your message. Please try again later."
The email contains a PDF attachment, but I've sent them out many times before and never had an issue. Does anyone know how this can be fixed?

Thanks!
russellhltn
Community Administrator
#2
What is the size of the PDF compared to the prior successful sends?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
mdigi
Member
#3
Which email service are you using? Google & Yahoo were planning to begin DMARC policy enforcement 01-Feb-2024 so if things broke today, it may be your [email] service provider isn't properly configured.
russellhltn
Community Administrator
#4
mdigi wrote: Thu Feb 01, 2024 1:35 pm Google & Yahoo were planning to begin DMARC policy enforcement 01-Feb-2024
Uh oh. OP has a gmail account.

(Yes, I realize they're sending though LCR, but the user's email still part of the header and plays a part in this.)

Ultimately, this is something the Church's IT is going to have to fix. But for those who like play along at home, Understanding Gmail and Yahoo DMARC Requirements.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.