Elders Quorum Lessons missing from Home Page

In Priesthood meeting this morning the instuctor suggested to the quorum, finding and reading the Priesthood lesson from the Home Screen of the Gospel Libray app. Half of the quorum said they could not find it and sure enough, my friend's phone was not showing the Lesson for Elders, nor the Hymns which had been assigned for Sacrament meeting. We both have Android phones, both have the latest software updates, both using the latest version of the Library app, both have the same settings for the Home screen, but his does not show Hymns or the Elder's lesson, whereas it does show on my Android. Any ideas of what to check for next?

First, make sure he's logged in in the app. I image a lot of people don't bother to log in since so much is public.

If that's not it, I'd check when the last sync was.

russellhltn wrote: Sun Jan 14, 2024 7:46 pm ...a lot of people don't bother to log in since so much is public.

Another scenario is the app updated and logged the member off. It may not have anything to do with someone "not bothering to log on." That has happened to me numerous times and there is no indication or notice that the app logged me off until something is missing. I added the account tile to my home page so it would be obvious if the app logs me off without my permission.

Yea, I forgot to post that we were both logged in. I even signed him out, logged back in and re-synced.

The next thing I would check is to verify his membership record is still in the ward. This may sound silly, but if his record was moved out of the ward by mistake, that could account for the behavior. However, I wouldn't think "half the quorum" has been inadvertently moved out of the ward...

Also, make sure the membership record number (MRN) on his login matches the MRN on his membership record - the clerk can provide a copy of his individual ordinance summary (IOS) that lists his MRN. The software uses the MRN to identify where his membership record resides to display local content (such as which EQ lesson to show, etc.).

The sacrament hymns list comes and goes - it is set to display the hymns just before Sacrament Meeting starts and then auto-hide after it ends. Hence, not seeing the hymns after Sacrament meeting has ended and you are now in EQ meeting may be normal behavior.

And after you have done all of that, check the Edit Home selection (three-button menu, top right) to make sure that those specific features are still turned on. They can be turned off by the user.

Yep...already did all that was mentioned above.

When responding, please keep in mind that this is not isolated to one individual phone. Many members our quorum said it was not appearing on their phones either. Everything was showing on my phone( (hymns and the lesson) at the same time nothing was showing on their's.

lajackson wrote: Wed Jan 17, 2024 8:23 pm check the Edit Home selection (three-button menu, top right) to make sure that those specific features are still turned on

The switches on his phone were not visible.

michaelfish wrote: Thu Jan 18, 2024 5:34 am

lajackson wrote: Wed Jan 17, 2024 8:23 pm check the Edit Home selection (three-button menu, top right) to make sure that those specific features are still turned on

The switches on his phone were not visible.

This means that either 1) they're on an old version of the app that doesn't have the unit-based features (earlier than 6.5.0), or 2) they're not signed in, or 3) the app thinks that the Church Account they're signed into isn't a member account.

The solution for (1) would be to update the app. For (2), they'll need to sign in. It sounds like neither of those apply in your case.

For (3), there are a few things to check:
– Make sure their membership record is in the ward
– Make sure their membership record is assigned to the expected elders quorum in the ward (for example, if you have multiple quorums, or if it's a prospective elder still in the priests quorum)
– Make sure their Church Account has a membership record number attached at Account.ChurchofJesusChrist.org
– Make sure they're using the same account in the app that they use at ChurchofJesusChrist.org
– Sign out and back in, in case there was a glitch when they initially signed in (sounds like you already tried this)

If it doesn't work after all that, you may need to have them send feedback through the app for the Gospel Library support team to help debug.

Maybe there's a bug of some sort related to their internet connection, or the half-connected state when you're on the Liahona network but haven't accepted the terms of use? The feature is supposed to work offline, but maybe there's a bug. It might be worth checking with one or two of them during the week to see if they can see the lessons when they're connected to their home internet.

Thanks for the information, but like I said in my previous posts...I verified that each one of those were done including the Android OS.

While it's a bit interesting that there aren't other Forum posts describing similar large-scale issues, it does seem you've got a number of local users who all cannot get this to work as advertised.

Two more questions (just trying to get more details in case that prompts another forum member with a good idea):
1) For those members who cannot get this to work, did it ever work for them, or was this the first time they had tried looking for the EQ lesson tile and could not find it?
2) Do you know if those members are also missing other tiles, such as the sacrament meeting hymns that appear an hour prior to sacrament meeting? Or does it seem to be specific to the EQ Lessons?

One of the members of my quorum texted me this morning and informed me that the Elders Quorum issue has magically fixed itself.

For anyone else trying to figure this out, if none of the suggestions from the first page work:
Have the person delete the app and re-download it!!! This worked with one of the guys from my Elders Quorum when we were trying to figure stuff out.

I was having the same issue as the original poster. I did as the last person suggested and uninstalled Gospel Library and then re-installed and now everything is working as expected. Thanks for the help.

I was having the exact same issue, and it turned out that the issue was: I wasn't logged in anymore! I figured this out after reading this forum, when I went to go submit a bug report and found that I wasn't logged in.

The thing that makes this strange is that in December I was certainly logged in and see the EQ lessons, and I've been using it consistently. Then I stopped seeing them around the same time that this forum was posted, so I suspect that's when I was logged out. I imagine that being logged out, suddenly and without any notification, may have been the cause for others who have faced this same issue?

If that's the case, there still is a bug in the app, as I suspected, but it's not that there's a problem displaying the lessons. The bug is that a few months ago, a bunch of people were suddenly logged out en masse without choosing or realizing it.

Can anyone else who's been having this issue confirm whether this was what happened for you? In any event, I'll still submit a bug report. Whatever the cause of this error, it affected enough people that it definitely merits feedback.

Some people have commentated that they get logged out when a church app updates.

russellhltn wrote: Sun May 12, 2024 10:54 am Some people have commentated that they get logged out when a church app updates.

This has happened to me multiple times. You can add a tile to the home page that shows your login status, which is what I have done.

Uninstalling, and reinstalling the app has solved this issue in the past for me.

marktforsyth wrote: Sun May 12, 2024 7:52 am I was having the exact same issue, and it turned out that the issue was: I wasn't logged in anymore! I figured this out after reading this forum, when I went to go submit a bug report and found that I wasn't logged in.

The thing that makes this strange is that in December I was certainly logged in and see the EQ lessons, and I've been using it consistently. Then I stopped seeing them around the same time that this forum was posted, so I suspect that's when I was logged out. I imagine that being logged out, suddenly and without any notification, may have been the cause for others who have faced this same issue?

If that's the case, there still is a bug in the app, as I suspected, but it's not that there's a problem displaying the lessons. The bug is that a few months ago, a bunch of people were suddenly logged out en masse without choosing or realizing it.

Can anyone else who's been having this issue confirm whether this was what happened for you? In any event, I'll still submit a bug report. Whatever the cause of this error, it affected enough people that it definitely merits feedback.

About 3 years ago, Gospel Library switched to a new authentication system. For users who use the app regularly, the sign-in session expires after 3 years. We recently hit the three-year mark, which means sessions have been expiring for users who updated Gospel Library soon after the authentication change was released. Unfortunately, the Gospel Library team didn't plan ahead for this case (it got lost among other priorities because the expiration date was so far in the future). iOS Gospel Library was recently updated to handle this better, and Android Gospel Library will be updated soon.

It's possible that there are other scenarios that can cause the app to sign out unexpectedly, but for the majority of users experiencing this recently, it has to do with the 3-year session expiration.

Hope this helps!

I also can confirm that uninstalling and reinstalling did the trick. Clearing clearing app data and cache will do the same thing, though it took a few seconds. Resigning in didn't fix it, maybe I didn't wait long enough for it to enable the feature after syncing.

I just moved wards a few weeks ago. It worked without issue in my last ward, but I noticed it wasn't working in my new ward.

I also moved wards, was missing this feature in my new ward when it was working fine before. Everything was updated and I was logged in. Tried logging out and signing back in.

Uninstalling the app and reinstalling it finally did the trick.