Unable to sign in

Since over a week ago I have not been sync or log in to my Gospel Library on my Samsung Tablet. When I try after putting in my username and hitting next it says "Unable to sign in. Please try again". It never gives me a screen to enemy password.

My login works fine on my PC and phone.

Android 7.0
Gospel library version 6.6.2-(662000.1168416)

I am having the same problem. Sadly I did a factory reset on my Samsung tablet hoping that would fix the problem. No such luck. What I initially noticed about a week and a half ago was that the app said I hadn't synced for three days. I was signed in at that time. I signed out and have never been able to sign back in. Still works fine on my Google Pixel 3 phone.

After I made the post above I realized I have the same problem with the LDS tools app also. What really confuses me it that it never asks for the password before giving the "Unable to sign in. Please try again" message. Greg, is that what you are seeing also? I am glad you told me you tried doing factory reset your tablet because that is what I was going to do next. I wonder if it is do to a update to the apps that is not compatible to the Samsung tablets?

greg.walters wrote: Mon Nov 27, 2023 7:30 pm I am having the same problem. Sadly I did a factory reset on my Samsung tablet hoping that would fix the problem. No such luck. What I initially noticed about a week and a half ago was that the app said I hadn't synced for three days. I was signed in at that time. I signed out and have never been able to sign back in. Still works fine on my Google Pixel 3 phone.

The current version of the app (6.6.2) should support Android 6 and up.

Is your tablet also on Android 7?

Do either of you have any system updates that need to be installed?

Yes, I have the same problem with the app. My tablet is a Samsung Galaxy Tab S (SM-T700). There are no new updates available. My android version is 6.0.1. Interestingly, my wife has the exact same tablet and hers is working fine. Both of us are on Library version 6.6.2-(662000.1168416)

I have the same problem with the tools app

Is there anything on the back end that could be cleared out?

Make sure your Google apps/play store is up to date. As I recall the church apps depend on some items supplied by Google. At least on my phone, the Play Store is updated in settings next to the update for Android.

russellhltn wrote: Wed Nov 29, 2023 12:00 am Make sure your Google apps/play store is up to date. As I recall the church apps depend on some items supplied by Google. At least on my phone, the Play Store is updated in settings next to the update for Android.

From what i can find everthing is up to date.

See if you can log in on your wife's tablet.

sbradshaw wrote: Tue Nov 28, 2023 10:13 am

greg.walters wrote: Mon Nov 27, 2023 7:30 pm I am having the same problem. Sadly I did a factory reset on my Samsung tablet hoping that would fix the problem. No such luck. What I initially noticed about a week and a half ago was that the app said I hadn't synced for three days. I was signed in at that time. I signed out and have never been able to sign back in. Still works fine on my Google Pixel 3 phone.

The current version of the app (6.6.2) should support Android 6 and up.

Is your tablet also on Android 7?

Do either of you have any system updates that need to be installed?

My tablet is on Android 6.0.1. I updated every app and still have the same problem.

russellhltn wrote: Wed Nov 29, 2023 4:10 pm See if you can log in on your wife's tablet.

My wife said I may not experiment on hers.

See if she can sign in on yours.

russellhltn wrote: Sat Dec 02, 2023 12:04 am See if she can sign in on yours.

No matter what is entered as the username it immediately fails. I never get to the password part.

That is what I think is the significant part. It has nothing to do with our church accounts. It has to be something to do with the app or the OS on the Samsung Galaxy tablet. Is there a way to find out when the latest update to the App was. We both seemed to have the same problem at the same time. I wonder if it is possible to go back to an older version of the App.

I am having the exact issue.

rskildum wrote: Sun Dec 03, 2023 8:26 am That is what I think is the significant part. It has nothing to do with our church accounts. It has to be something to do with the app or the OS on the Samsung Galaxy tablet. Is there a way to find out when the latest update to the App was. We both seemed to have the same problem at the same time. I wonder if it is possible to go back to an older version of the App.

The latest version of Android Gospel Library (version 6.6.2) was released on October 6th. Before that was 6.6.1 on September 19th, and 6.6.0 on August 15th.
Version 6.7.0 is currently in beta, for those who are opted in to the beta, but it sounds like that doesn't apply in your case.

Are you using a VPN, or do you have web filtering on your network, that might be blocking the app from connecting to the Church servers for signing in?

sbradshaw wrote: Wed Dec 06, 2023 2:37 pm Are you using a VPN, or do you have web filtering on your network, that might be blocking the app from connecting to the Church servers for signing in?

No nothing like that that. I do not even think it gets to a point of connecting to the church servers unless the app checks the username before asking for a password.

sbradshaw wrote: Wed Dec 06, 2023 2:37 pm Are you using a VPN, or do you have web filtering on your network, that might be blocking the app from connecting to the Church servers for signing in?

If that was was true I wouldn't be able to sign in on my android phone. My wife's tablet is still signed in. Is there a way to contact the developers to get some troubleshooting guidance?

greg.walters wrote: Wed Dec 06, 2023 11:17 pm Is there a way to contact the developers to get some troubleshooting guidance?

The official feedback channel is sending feedback through the app (overflow menu in the top right > Help > Send Feedback).

rskildum wrote: Wed Dec 06, 2023 6:45 pm I do not even think it gets to a point of connecting to the church servers unless the app checks the username before asking for a password.

Unintuitively, it actually does connect after typing the username – not to check if the username exists (for security reasons, it won't tell you that), but to check if the account has a different multi-factor authentication flow other than a password. This is a common pattern (albeit sometimes annoying as a user) on modern sites that have single sign-on or multi-factor authentication – the username and password fields are on different pages, because depending on what you type on the first screen, the next screen isn't necessarily a password screen. Google, for example, does the same.

You can test this by putting your device in airplane mode before pressing Next on the Gospel Library username screen – it will give you an error that there's no internet connection, and it won't let you advance to the password screen.

sbradshaw wrote: Wed Dec 06, 2023 11:20 pm

greg.walters wrote: Wed Dec 06, 2023 11:17 pm Is there a way to contact the developers to get some troubleshooting guidance?

The official feedback channel is sending feedback through the app (overflow menu in the top right > Help > Send Feedback).

I chuckle every time I see this response for this condition. Someone cannot log in to the app and the only official way to contact the developers for help is to send feedback (which I assume can only happen AFTER they log in so the app can provide their information for trouble-shooting). How does someone send feedback that they cannot log in when they have to log in before they can send feedback? Or maybe I'm missing something...

The email address posted eight years ago in the forum for android gospel library support was android-support@ldsmail.net. I don't know if it is still valid. The domain may have changed.

jdlessley wrote: Thu Dec 07, 2023 2:36 pm The email address posted eight years ago in the forum for android gospel library support was android-support@ldsmail.net. I don't know if it is still valid. The domain may have changed.

The latest email addresses are here: Gospel Library Support

However, you should still be able to send feedback from Gospel Library without signing in.

Same issue on Samsung tablet.. any solutions yet?

No, not yet, I have contacted support and they responded asking for more information which I will send to them shortly,

I am not sure what happened or changed but I was able to sign into my Gospel Library app and my Tools app this morning on my Samsung tablet. I hope all of you have the same luck.

I saw there was am update for Gospel Library and installed it. I can now sign in. Yea!

I have an ASUS tablet and have experienced the previously mentioned sign in issues. However, at the end of December 2023, I was able to finally log in. However, as of a week ago (2/12/2024) I am currently unable to sign in. I have updated my app through the google plaly store and I am running android 7.0...any suggestions?

My wife and I are having the same problem on our Android tablets.

I'm having the same issue. The Gospel Library version is 6.7.3-(673028.1335960) and my tablet version is Samsung SM-T813 Android 7.0. I haven't seen anything on this thread that helps. Any help is greatly appreciated!

A quick Google search returned this

Android 7 'Nougat'
Released 7 years ago (22 Aug 2016)
Security Support Ended 4 years ago (01 Oct 2019)

it may be that your OS version is too old to support the security required.

cameronmuir wrote: Fri Mar 01, 2024 8:37 am The Gospel Library version is 6.7.3-(673028.1335960)

That's what's showing on my phone. However, GL does require some features of the OS that may need to be updated. Is your Google Playstore and Google apps upto to date?

Has anyone discovered a solution to this failed sign-in on a Samsung tablet? Silence from the developers is frustrating.

The original problem got corrected, I think with an update. But now it is back. I think there was another update that broke it again. I know there was an update with the Tools app which also will not let me log in on my Samsung tablet.

Yes, I have the no sign-in issue with both Gospel Library and Member Tools. They both stopped working at the same time months ago. Samsung tablet on Android 7. Factory reset (not done specifically for this problem) did not help.
There are enough people having this exact issue to merit a response from the developers. Are any of them listening?

lhillman wrote: Sat Apr 27, 2024 7:32 pm Are any of them listening?

Not here. If the app won't let you give feedback, there's an email on the Google Play store.

Note that the first question in Member Tools Frequently Asked Questions indicates that Android 8 or later is needed. (Google Play indicates Android 6. I'm not sure why the discrepancy.)

Note that Google ended support for Android 7 on October 4, 2019. And they stopped updating Chrome on 7 at the end of last year.

The app DOES allow feedback. I've reported the issue through Help | Send Feedback, but received no response of any kind.

I do not know if any of you have had the message that I received when I opened the Gospel App this morning. It said that I needed to update my OS or I would not be able to continue to use the Gospel app. Looks like I cant do that.

rskildum wrote: Sun Apr 28, 2024 4:09 pm . . . the message . . . said that I needed to update my OS or I would not be able to continue to use the Gospel app.

If I were to get that message, it would mean I would be required to purchase a new phone. Android has updated as far as it is able to on my smarter than I am phone.

I'm having the EXACT same problem. I'm on Android 6 on an LG phone, so it's not just Samsung devices having issues. I get the same sign in issues for EVERY church app; I type in my username & am met with the same error message which is far from helpful, before I'm presented enter my password. It must be some certificate compatibility issue with the lower supported Android API levels like Android 8, 7, & 6. I can't add my missionary account to my lg g4 phone either, with a connection error to 'id.churchofjesuschrist.org'. It must be the church servers or something.

rskildum wrote: Sun Apr 28, 2024 4:09 pm I do not know if any of you have had the message that I received when I opened the Gospel App this morning. It said that I needed to update my OS or I would not be able to continue to use the Gospel app. Looks like I cant do that.

Would you be able to share what version of Android OS you are using, and what version the message from Gospel Library said you need to have to continue using the app?

I ran into the unable to sign in problem after getting a Pixel 6 Pro, Android 14. Gospel Library and the church website both logged in just fine, but Member Tools had troubles. I found this forum and it appeared this is still a problem. I found a Google support page that showed how to fix apps that aren't working and it recommended to stop the app and clear the cache. I did that and Tools let me sign in and sync. Just thought I'd share this, maybe it'll help someone.

This is the site I found: https://support.google.com/pixelphone/a ... 4904?hl=en

I had the same issue, the app failed, and I reinstalled. after reinstallation it would give me an error at login saying login failed try again.
I am on android
I went into the app settings, and under permissions, manually gave it the permissions that the app needed, (location, address book etc)

after that it started up fine without issue.