Stake leader that can't publish stake meetings

I am a counselor in the stake presidency. When I go to meet.churchofjesuschrist.org to publish meetings in the "Manage" button, I can only see my home ward meetings. I don't see any of the scheduled zoom meetings from our stake account. The same is true with the stake president. He can't see them either. How do we get visibility of them so that we can publish them?

Thanks

Ask the STS to make sure the email on the Zoom account you're using is the one assigned to the stake.

As a STS I have access to all wards in the Stake as well as the stake account.

Screenshot attached. If for some reason a Counselor in the Stake Presidency doesn't have the correct access to view this, then you could try adding the role of STS in LCR as a workaround.

russellhltn wrote: Sun Nov 19, 2023 11:03 am Ask the STS to make sure the email on the Zoom account you're using is the one assigned to the stake.

I'm fairly certain that the zoom account is the one that was provided when the church initially provided those. Is there a place to verify that is the same one that the church has on file?

gregspears wrote: Sun Nov 19, 2023 11:58 am I'm fairly certain that the zoom account is the one that was provided when the church initially provided those. Is there a place to verify that is the same one that the church has on file?

On the main page of meet.churchofjesuschrist.org, the STS will see "Local Units" with a "Manage" button. From there, he can see what email matches with what assigned units' account.

From some other posts, I don't think anyone but a STS can get to that area.

Has anyone worked out how to add other callings to the meet access list (as per the original email)?

When I contacted the service centre about it, they said I would need to be called as a stake tech specialist to get access (I'm a stake exec sec). If that's what they mean by "Additional callings can be added manually" then it was really badly worded.

Usually if something can be done manually outside of getting a qualifying calling, it's done within the app/web page. I'd suggest asking the Stake President to log in and see if he has any tools to grant access.

The "meet" page has two links, Local Units and Events, that each have a Manage button.

The Local Units button allows a stake technology specialist (and no one else) to manage the Zoom accounts for each unit in the stake, including the stake itself.

The Events button allows an authorized local unit leader to publish and/or edit events that have previously been set up in the unit Zoom account. I am not sure which leaders are allowed. I know bishops can do it. I would expect that bishoprics and possibly the ward clerk or executive secretary would be able to do it, perhaps even a ward tech specialist. But information is severely lacking, and I do not even see a way on the Events page to allow an authorized leader to grant access to someone else in the unit if they are not already allowed.

In another thread, it's been reported that accounts that were converted from a prior account to a church account are not showing up. That's another possible source if why things are not showing in meet.

Following up from my previous post.
I've been in contact with the meetinghouse technology team. Despite the letter making it sound like an easy process to add additional callings on an ad-hoc basis, it isn't.
The process involves emailing a specific person within the IT Services team, with a very good reason for the exception (and they will decide whether that reason is good enough to bypass the standard settings).

In short, the easiest solution is to have people in the appropriate callings, and actually performing their callings properly rather than relying on others to do things.

Another follow-up:

I got a "your calling" email today about meet.

I now have access to https://meet.churchofjesuschrist.org/Events as stake exec sec, but only for my home ward (not the stake).

caillines wrote: Tue Apr 30, 2024 6:47 pm I now have access to https://meet.churchofjesuschrist.org/Events as stake exec sec, but only for my home ward (not the stake).

Do you have a calling in the ward that would grant you access? It wouldn't be the first time a tool got confused by multiple callings.

russellhltn wrote: Tue Apr 30, 2024 8:26 pm

caillines wrote: Tue Apr 30, 2024 6:47 pm I now have access to https://meet.churchofjesuschrist.org/Events as stake exec sec, but only for my home ward (not the stake).

Do you have a calling in the ward that would grant you access? It wouldn't be the first time a tool got confused by multiple callings.

Nope. Sole calling is Stake Exec Sec. I didn't even have access to it at all until the email came through today.

It is a part of the new broadcast event scheduling process, which I do not yet fully understand, but for which I received an email in the last few days. But I still cannot feed my encoder into Zoom, but that is another topic for another time.

caillines wrote: Wed May 01, 2024 7:32 am Nope. Sole calling is Stake Exec Sec. I didn't even have access to it at all until the email came through today.

I'd call support. That's messed up.