Rebaptised member records showing in Member Tools but not LCR?

5 postsstarted by Bryce2787 2023-10-25 06:22 UTC1,968 viewsoriginal topic

New Member

#1
2023-10-25 06:22 UTC

I am struggling to make sense of this. About two weeks ago the rebaptised member's records begun showing in Member Tools. However, the rebaptised member's records are still nowhere to be found in LCR (I searched extensively). What could be the issue here?

One suspicion I have that may (or may not) have something to do with it is that the rebaptised member has a member spouse. In the family section on LCR it lists the rebaptised members as a "Nonmember spouse". Whereas in Member Tools it has the rebaptised member as the spouse, complete with all membership details.

The stake president confirmed that he has completed his portion of the application.

russellhltn

Community Administrator

#2
2023-10-25 07:34 UTC

Probably time to call support. From what I gather, the church is running two membership systems in parallel as part of a long-term cut-over. I suspect the change didn't sync.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

jonesrk

Church Employee

#3
2023-10-26 02:41 UTC

russellhltn wrote: Wed Oct 25, 2023 1:34 am Probably time to call support. From what I gather, the church is running two membership systems in parallel as part of a long-term cut-over. I suspect the change didn't sync.

Yeah, but LCR is mostly reading from the old system (which is the source of truth for now and all data syncs one way to the new system). Most of Member Tools is reading from the new system.

I still agree that support is the right option

jonesrk

Church Employee

#4
2023-10-26 03:08 UTC

I might also try resyncing Member Tools and see if they still show up.

Does the rebaptized member have the correct baptism date (it should show the rebaptism date)?

I don't see anything in the new membership system (I work on that system) that shows a rebaptized member in your ward yet. It seems to me like the paperwork is still in progress, but a call to support would confirm that.

russellhltn

Community Administrator

#5
2023-10-26 03:58 UTC

jonesrk wrote: Wed Oct 25, 2023 8:41 pm Yeah, but LCR is mostly reading from the old system (which is the source of truth for now and all data syncs one way to the new system).

If I'm reading the posts correctly, the new system got updated, it's the old system that's hasn't gotten word. Since the sync only goes one way, that would explain a few things.