Please note that with the exception of parents and their minor children, the church does not support anyone recovering an account on behalf of anyone else.
Members have to recover their own account, either with or without help from others.
Have you searched the
Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your
Profile to include your general location.