Impossible to order anything from the online store outside of US

I've added items (temple garments) to my cart (I'm logged in), and when I go to checkout, it won't use my account's addresses, instead it forces me to enter a US address, including state and zip code, and the country dropdown is locked into "USA".

Also, can I please get a job at GSC and be put in charge of replacing this hot pile of garbage with a proper e-commerce solution? It's absolutely embarrassing that this is what we have to deal with, especially new members who are directed to order their new temple clothing and are faced with these tech challenges. It's literally stopping people receiving their saving ordinances. We have to do better than that, we can't keep taking technology lightly.

Let's please tone down the impolite language. Some of the other moderators might consider your post to violate the Code of Conduct.

There might be shipping restrictions for temple garments in cases where customs officials could open and "inspect" packages. That might explain the address difficulties. I'm pretty sure the online store has customer service contact information (email address and/or phone number) readily available, but I don't have the exact information handy.

There's a slight chance that clearing your browser's cache and deleting relevant cookies might help, because there's a known problem with build-up of cookie data that can cause strange symptoms. Also, please make sure your Membership Record Number is attached to your account, because otherwise ordering temple garments won't be possible.

The restriction to US seems a bit strange. Are your records still in the US, or by chance have you arranged to pay tithing from US banks?

I find it hard to believe that there's no service for members outside of the US, but there may be boundaries set for individual members.

russellhltn wrote: Sat Sep 23, 2023 5:57 pm The restriction to US seems a bit strange. Are your records still in the US, or by chance have you arranged to pay tithing from US banks?

I find it hard to believe that there's no service for members outside of the US, but there may be boundaries set for individual members.

I ordered some tops just a few months ago mostly without any issue (they cancelled my bottoms order without telling me). Nothing has changed in my account, I still live at the same address, have the same calling etc.

When going to the store, I notice that the icon usually used for language covers both country and language. I'd make sure the correct country is selected.

I just searched for any possible mention of restrictions for international shipping and found nothing directly on that topic. However, I did find this: https://www.churchofjesuschrist.org/too ... e?lang=eng

How do I avoid international shipping charges?

Click on the upper right corner of the screen, and change your country portal to the country you would like to ship to.

I would guess there's a possibility that the "country portal" (whatever and wherever that is) might have been incorrectly changed by some database maintenance operation. However, that's just a guess, and I don't know where to go to look for that setting.

For finding customer support, I found this page that has lots of links and an email address toward the bottom of the page: https://www.churchofjesuschrist.org/too ... s?lang=eng A customer support agent should probably be able to answer questions and resolve problems more quickly and accurately.

russellhltn wrote: Sat Sep 23, 2023 6:07 pm When going to the store, I notice that the icon usually used for language covers both country and language. I'd make sure the correct country is selected.

You know, that might be the "country portal" mentioned in that FAQ entry I posted just a bit ago.

Thanks for your assistance. The country portal is definitely set to Australia now, after I reset the cookies.
However... The page completely freezes when I select my address in the first checkout step.

I've captured a screen recording so you can see what is happening. Warning: you may want to play it at double speed, it's a bit of a yawn!
https://youtu.be/sNcGmccpZEY

rmrichesjr wrote: Sat Sep 23, 2023 6:14 pm For finding customer support, I found this page that has lots of links and an email address toward the bottom of the page: https://www.churchofjesuschrist.org/too ... s?lang=eng A customer support agent should probably be able to answer questions and resolve problems more quickly and accurately.

Thanks, I've just sent a message to help@store.churchofjesuschrist.org but in my experience they never reply.

I need to buy garments for me and my husband. It's unbelievable that you should have to beg to buy your clothing. I can only get really large sizes and now in the summer I can't wear skirts or dresses without a pantyhose otherwise my underwear slips down. How humiliating is that? My husband's clothing is old and full of holes. I've complained several times, but the answers we get from the folks in Buenos Aires are polite but not helpful at all. The salespeople who work at the distribution center in Córdoba aren´t even helpful or polite. They might sell a pair or two, if they're in the mood. Besides, their opening hours are so impractical for working members. I'm beyond annoyed and frustrated. Red tape for sacred clothing, that is outrageous!

That's definitely unfortunate, I know that worldwide, sometimes there are issues with production and distribution that affect availability. Have you discussed this with your Bishop? I would expect that your Bishop would be motivated to help all his members not only be temple recommend holders, but also to have the necessary clothing (garments as well as the ceremonial clothing). If you are experiencing these issues, it's likely common for other members in your ward and stake as well, so getting the Bishop involved might help get some traction. It may be that if the Bishop calls and asks the same questions you are asking, he might get a better response.

I served in Cordoba as a missionary many years ago, arriving the same year they opened the Buenos Aires Temple, and it's incredible to know you now have a temple right there in Cordoba!

If we click on the tiny world in the upper right hand corner, it allows us to switch countries for any online orders.

If you have aonline, there is a phone number you can find by typing phone number of store.churchofJesusChrist.org and you can order by phone. The number is the same for USA and Canada; I have successfully ordered this way several times. TYPE in your search browser for the telephone number.

Talk to a real person to let then know of the problem; in your browser, type phone number of the Church ofJesus Christ,org. You will get to talk to a caring person, who will do their best to communicate this problem to the proper folks to get you the help you need. Th telephone people are so positive and kupind, good listeners, that I wonder if they are missionaries.

I am not sure if this was fixed for OP or not but I can vouch that this is an actual legitimate issue which myself, my ward clerk and another bishop (outside the USA) also have/had. It took me 3-4 rounds of persistent follow-ups to my local area office before they got it fixed.

The issue seems to arise when you inadvertently have USA based addresses saved in your list of addresses (it being the default country selected). The system won't let you change country because changing country would trigger a store change so it won't let you add a new address in another country either. End result is that the shipping never calculates leaving you unable to proceed. I believe what is required is an admin to delete all of your currently stored USA addresses.

Now mine is working the other bishop gets me to order their sacrament cups and just transfers our unit the money - for him it is a lot less hassle than going through the pain of getting the store issue resolved!