Bishop is not getting emails from noreply-CUBS

I am the ward clerk and our bishop is not receiving any of the finance emails that come from noreply-CUBS. This includes all "Transaction to be Approved", "Weekly Financial Summary", and any emails related to Bishop's Approvals and Finance Statements. He uses a gmail account (as do the rest of us in the bishopric) and receives all other emails from the church, just not from this CUBS address. The person conducting the finance audit told me he had the same issue once he had been called to a stake calling (he stopped receiving emails that were tied to his ward callings until he called Salt Lake to get it fixed). Could this be related to having callings at both the ward and stake level, or is it just something funky with his email? It's not going to his spam/junk, and he's a pretty tech savvy guy, as am I. Just wondering if I should keep pushing the PEBKAC approach, or have him call Salt Lake.

Thanks for any advice.

Is it only the unit finance noreply-CUBS emails he doesn't get? For example does he donation submitted/recorded email notifications (which also come from noreply-CUBS) when he does an online donation?

Yes, he does get emails from noreply-CUBS when it's for his personal donations. Just seems to be ward financials he does not receive.

You might want to check what email is showing up in CDOL.

I just checked CDOL. It is his regular email he uses for bishop communications. The same email we forward the CUBS emails to since he doesn't get them.

I'd call support. But also check his spam box and other folders in case it landed there.

And if Support simply "fixes it" without details, it would be helpful to push them and see if they can provide details that you could then share here in the Forum. For example if it ends up being related to him having both ward and stake callings, that's helpful to know here, so that in the future when somebody else assuredly posts a similar issue, Forum members can suggest that as a potential reason.

One further thing to possibly check. If he is a "newly" called Bishop, is the previous Bishop still receiving them instead of the current Bishop?

Increasingly, many of the common email provides (Outlook, Gmail, et. al.) seem to be rejecting incoming mail based on Baysian style filters.
For free/non-enterprise users, these filters [and the level at which they perform filtering] cannot be customized or disabled.
This means if an email provider doesn't like an incoming message for some reason, it silently rejects it (vs. moving it to the Junk/Spam folder for their user's review)
Super annoying, especially when it guesses wrong so often...all the while allowing actual spam right into the Inbox.

I'm not specifically familiar with the CUBS report, but wanted to point out that if there is any aspect of the report you can vary [Subject line? Comments? Which clerk generates it (if the email references who generated it), etc.] that may be enough to side step the filtering.

If the reliability of email technology keeps going downhill, the church may eventually need to implement their own (non-email) messaging system within their tools.

This is not a report generated by the local unit. These emails come from church headquarters multiple times per week as part of the ongoing financial transactions that go on throughout the week. The fact that he gets the emails from the same sender for his personal financial transactions leads me to believe this is not related to email filtering. Also, he and I both use gmail and I get the emails while he does not.

Also (for the previous reply), he has been bishop for about a year and half.

Any possibility that this is a "stake president" gmail account (one that gets handed down as callings change) and this predecessor set up rules for handling that kind of email?

This is a personal Gmail account he set up (bishop<his last name>@gmail.com

I also receive these "noreply-CUBS" emails (and interestingly, the most recent ones the past couple of weeks are from "noreply-Finance"). Each email has a listing of the recipients, which should be the Bishop / Branch President, both Counselors, and Clerk(s).

My expectation is that as the Clerk, the emails you get from "noreply-CUBS" should also list the other email recipients. Do you see others listed?

BrianEdwards wrote: Thu Sep 07, 2023 2:42 pm no_reply_CUBS.pngI also receive these "noreply-CUBS" emails (and interestingly, the most recent ones the past couple of weeks are from "noreply-Finance"). Each email has a listing of the recipients, which should be the Bishop / Branch President, both Counselors, and Clerk(s).

My expectation is that as the Clerk, the emails you get from "noreply-CUBS" should also list the other email recipients. Do you see others listed?

You are right, the latest emails are coming from noreply-finance. I'll ask him to see if he has any from this address as well. And yes, his email address, along with my assistant finance clerk and the rest of the bishopric's email addresses, are all listed as recipients, and everyone else is receiving them.

mdigi wrote: Thu Sep 07, 2023 12:40 am Increasingly, many of the common email provides (Outlook, Gmail, et. al.) seem to be rejecting incoming mail based on Baysian style filters.

This means if an email provider doesn't like an incoming message for some reason, it silently rejects it (vs. moving it to the Junk/Spam folder for their user's review)
Super annoying, especially when it guesses wrong so often...all the while allowing actual spam right into the Inbox.

I'm not specifically familiar with the CUBS report,

Does CUB reports have attachments?

I just had an "email blast" Google returned a "REJECTED --" notice due to some sort of security risk in the attachments. I tried multiple times with virus/malware scan&certs, removing the attachment one at a time to find the offending culprit (Wound up they ALL were ).

Anyway, the work around was to upload them to some cloud service and provide a link to them in the email. Of course, they advised their own service. I used DropBox successfully.

The bishop has been receiving more of the emails now that they come from noreply-finance@mail.churchofjesuschrist.org, but it's unclear if he is receiving all of them yet. It has only been sending from this new address in September, so not a lot of data points yet.

As far as attachments, no I have not seen any CUBS reports include attachments. They are very simple notices with links that take you to the LCR Finance page to review/approve transactions and provide brief weekly summaries of all transactions and pending items.