Convert Baptism Not Showing Up In CMIS

Hi there,

Our unit had a convert baptism on August 20. The missionaries and I inputted the new member's information through Leadership and Clerk Records as normal. However, this morning I received a phone call from one of the missionaries informing me that the member is not showing up in CMIS.

The new member has a membership number and his ordinances show up in the system. Any idea what could be going on?

Thank you in advance!

danielglennevensen wrote: Mon Aug 28, 2023 7:05 am Hi there,

Our unit had a convert baptism on August 20. The missionaries and I inputted the new member's information through Leadership and Clerk Records as normal. However, this morning I received a phone call from one of the missionaries informing me that the member is not showing up in CMIS.

The new member has a membership number and his ordinances show up in the system. Any idea what could be going on?

Thank you in advance!

Our unit has the same issue with a baptism on August 19 and confirmation on August 20. My guess is this is some type of a software issue at HQ. We have already reported it to the GSD, suggest you do the same. They took screenshots on their end and said they would forward it to the team who manage Covenant Path. Therein lies the problem I suspect. The convert in our ward still shows on the list of those being taught in Covenant Path, not on the list of new members there. That is how we first realized there was an issue, but the mission office got a notice that the membership was not created, which is incorrect. The sister in the mission office told me this morning that they had a bunch of notices like this the last couple of weeks, and she will be contacting Salt Lake about them as many are probably done but the report is being generated anyway.

Just got an email from the GSD and there is nothing they can do in the membership department to fix this. They said the Mission Office will need to call Mission Support if it cannot be fixed in the electronic Area Book of the Missionaries, which it cannot, at least in our ward's case.

Now the convert in our ward is showing as a new member, but is still on the people being taught list as well.

garystroble wrote: Thu Aug 31, 2023 10:54 am Now the convert in our ward is showing as a new member, but is still on the people being taught list as well.

Ask the missionaries if they're able to merge the two records, they should be able to in PMG app.

Cmanrogers wrote: Thu Aug 31, 2023 2:03 pm

garystroble wrote: Thu Aug 31, 2023 10:54 am Now the convert in our ward is showing as a new member, but is still on the people being taught list as well.

Ask the missionaries if they're able to merge the two records, they should be able to in PMG app.

Thanks, that fixed the last issue we were having with this convert. All good now.