Temple Appointments Unavailable and MSRN missing?

Recently, I am unable to access the online temple appointment scheduler. My membership is in good standing and I have an active temple recommend. My only clue is that when I sign in I am now prompted to add a membership record number, but when I follow the link I am taken to a page that already has my number on it. How can I restore my account's functionality?

I suggest you try incognito mode. A number of church websites have problems with cookie buildup.

Good idea...... except, I've already tried both clearing my cookies and incognito mode, and I've tried this on multiple devices. So I think it has to do with my account proper and not with my browser or devices.

What happens when you try to view the ward directory or calendar on-line? I'm wondering if your membership record got moved into limbo.

I just confirmed with my bishopric that my records were moved to limbo. Maybe a bit hasty since I only moved a week and a half ago and haven't gotten my records transferred yet, but thanks for the help!

madstalm wrote: Tue Aug 15, 2023 9:42 pm I just confirmed with my bishopric that my records were moved to limbo. Maybe a bit hasty since I only moved a week and a half ago and haven't gotten my records transferred yet, but thanks for the help!

It sounds like you moved to a new ward. If so, have the new ward move your records in. The Meetinghouse Locator should give you a phone number for your new bishop.

Thanks for confirming what happened. It was a guess on my part and now we know what happens in that situation.