Tech Forum Archive

church account recovery

4 postsstarted by Bro.Rommel 1,824 viewsoriginal topic

Bro.Rommel
New Member
#1
if a member have no access to his old email address and his old phone number , is there another way to recover the password aside from calling the GSC? since ward clerks can change/update the phone number and email add in church directory, will that help? can we use the the new email/phone number once it is updated to recover the account password?
russellhltn
Community Administrator
#2
Bro.Rommel wrote: Fri Jul 21, 2023 6:35 am if a member have no access to his old email address and his old phone number , is there another way to recover the password aside from calling the GSC? since ward clerks can change/update the phone number and email add in church directory, will that help? can we use the the new email/phone number once it is updated to recover the account password?
Maybe. I don't know as the clerk can "confirm" the new settings.

It feels like a security vulnerability for a clerk to be able to do that to take over any account in the ward.
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caillines
Member
#3
Several years ago I changed a member's email address in LCR and that let them get the password reset email. However I don't know if the system has changed since then.

If you need to update their email address in the directory anyway, I don't see any harm in updating it and trying the password reset with the newly updated address.
eblood66
Senior Member
#4
caillines wrote: Sun Jul 23, 2023 12:16 am Several years ago I changed a member's email address in LCR and that let them get the password reset email. However I don't know if the system has changed since then.
I believe that still works. The member should get a confirmation email when the address is changed. They have to first confirm the changed email and then they should be able to do a password reset using that email.