She will need to call the Global Service Desk; they can only talk to her to resolve this. Tell her to get their phone number from her ward or branch clerk.samuelcho wrote: Sat Jul 15, 2023 5:58 pm I am doing this on behalf of a member who needs help registering for BYU Pathway. She recently changed her phone number and couldn't retrieve her LDS account as it seems like the LDS account recovery still uses the old phone number. Is there any way I could solve this? Thanks.
The number is at the Help Center page Global Services Department. The automated switch option for 'members and friends of the Church' is 3.samuelcho wrote: Sat Jul 29, 2023 10:31 pm Thank you. May I know how can we contact the Global Service Desk?