Tech Forum Archive

Access to Android account

3 postsstarted by angiejanes 1,806 viewsoriginal topic

angiejanes
New Member
#1
My husband is transitioning from an iPhone to an android. The gospel library app asks for username and password, but then says, you need to try a different way. There is no information that we can find about how to try a different way. He was recently called as a seminary teacher, and we are wondering if that is impacting the way he gains access. Any help would be appreciated.
russellhltn
Community Administrator
#2
Does he have multi-factor authentication turned on? If so, he may need to use a different MFA system. The mobile apps doesn't support all of them.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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sbradshaw
Community Moderators
#3
russellhltn wrote: Tue Jun 20, 2023 11:31 am Does he have multi-factor authentication turned on? If so, he may need to use a different MFA system. The mobile apps doesn't support all of them.
Specifically, the option currently called "Biometric Authenticators" is the one that doesn't work with the mobile apps. You can check which two-step verification options are turned on for his account by signing in to Account.ChurchofJesusChrist.org.
Samuel Bradshaw • If you desire to serve God, you are called to the work.