"Not on church network" error

Today, using the clerk PC that we always use, we are getting a red warning when trying to print checks that says "Not on Church network" and then a notice that we should only print checks from a PC on the church network. I confirmed that we are connected via wired to the normal network, of course.

Luckily, it DOES like you continue after the warning. So we were able to print checks. It just complained about it.

Just curious if anyone else was seeing this to see if it was widespread or local. Thanks.

I went to print checks today and I received this error on the LCR print checks screen:

Not on church network
Checks should only be printed from the unit computer on the unit printer.

Note that this is on the ward computer that is in the clerk's office.

Any thoughts on how to resolve the issue? I am also not 100% certain if there are no checks to be printed or if the error is preventing the check I was expecting to be there from appearing.

Check with your tech people. See if the network has been modified.

I know on the FamilySearch side, there's a browser plugin that has to talk to the Cisco Meraki router to get authentication. LCR might be doing something like that as well.

Moderator note: I wrote the above post not knowing there was a second report about the issue. I've combined them into a single thread to keep the discussion from scattering.

I recommend contacting the GSD this week to see if there is a known issue or if there is anything that needs to be done at the local level.

Something you could try is entering 192.168.108.1 into the browser. You should get a web page from the Meraki router. If not, then your network is probably not church standard.

We saw this issue at 2 of our buildings today, as well when printing checks. Something new is going on. Also, I can't get into the FIR system today through a web browser. It keeps refreshing at "Loading" and gives a "We're sorry we are unable to load issues" message. That may be related (or not).

My standard reaction to a loading issue is to always then try a private browser session. Thinking about it, that may also be an option for the O.P., perhaps there's cookies that are somehow misidentifying the network status, and running LCR from a private browser tab would work. At least something to try while waiting for others to respond.

russellhltn wrote: Sun Apr 23, 2023 9:42 pm Something you could try is entering 192.168.108.1 into the browser. You should get a web page from the Meraki router. If not, then your network is probably not church standard.

I had actually checked this and we were indeed on the standard 192.168.108.x network as usual.

We'll see if it does it next Sunday. Again, it did let us proceed, so it is more of a warning than a "block", but something is still up.

I've been trying to print some reimbursement and Fast Offering checks from my unit's computer for a couple of weeks, but LCR won't allow it, saying I'm not on the church's network. I've tried using both the LDSAccess hardwired connection and the Liahona wi-fi. Anyone else have this problem? If so, any idea how to resolve it?

I was able to print the check despite the warning. We will see if this gets flagged for audit.

Following up from last time, 192.168.108.1 did direct me to the Meraki router page.

Using an Incognito Window did not resolve the problem.

Using Edge instead of Chrome did not resolve the problem.

D_Yeardley wrote: Sun Apr 30, 2023 10:23 am I've been trying to print some reimbursement and Fast Offering checks from my unit's computer for a couple of weeks, but LCR won't allow it, saying I'm not on the church's network. I've tried using both the LDSAccess hardwired connection and the Liahona wi-fi. Anyone else have this problem? If so, any idea how to resolve it?

Your post has been merged into an existing thread on the topic.

Others are experiencing it, but indicate that it's just a warning and they are able to continue. No root cause or fix has been identified.

SimonRev wrote: Sun Apr 30, 2023 10:41 am I was able to print the check despite the warning. We will see if this gets flagged for audit.

Following up from last time, 192.168.108.1 did direct me to the Meraki router page.

Using an Incognito Window did not resolve the problem.

Using Edge instead of Chrome did not resolve the problem.

I heard from another ward in our building that using Firefox solved the issue for them.

D_Yeardley wrote: Sun Apr 30, 2023 10:23 am I've been trying to print some reimbursement and Fast Offering checks from my unit's computer for a couple of weeks, but LCR won't allow it, saying I'm not on the church's network. I've tried using both the LDSAccess hardwired connection and the Liahona wi-fi. Anyone else have this problem? If so, any idea how to resolve it?

We have the same issue in the Helotes Ward in Helotes Texas. I am trying to print checks and it will not allow me to do that due to the message "Not On Church Network"

Having the same issue in Nampa, ID. Installed Firefox and still getting error about not being on church network.

Per previous messages in this thread, just try to go ahead and print despite the warning. Others have said it will print anyway.

Same things happening in Meridian Idaho. I’m the Stake Technology Specialist and I know we are hard wired into the network in the building. I didn’t think to have the clerk try and connect via wifi to see if the warning goes away. If I have time this week, maybe I’ll go take a look at the network setup upstairs to see how this computer is connected (directly to the managed switch or through a ganged switch coming off the switch or something else).

Adding to the confusion, from the check printing page with it's "Not on church network" message I click on "Do You Have Feedback on This Page?" and am taken to 404:Page Not Found.

I wanted to include reference to the check printing page in a feedback message, but it appears that the page is not or should not be in the system.

My wild guess is that site (browser) related code referencing the check printing page hasn't been updated to whatever it should now be.

Fast and furious changes eventually catch up with us.

Update: Church Finance reported the problem to Global Services.

If you cannot print checks there might be a workaround, but Global Services probably would need to share it with folks personally.

I am seeing the same at my Ward (Mountain Peak Ward - UT)

Seeing the same error for 2 weeks now. http://192.168.108.1/#connection gives me the Meraki connection. Need to print checks.

If you haven't tried selecting checks and choosing the print button, I suggest testing it. Otherwise, I recommend calling Global Services. They may have a work-around.