Tech Forum Archive

Uploading an image in finance for reimbursement fails

4 postsstarted by garystroble 1,937 viewsoriginal topic

garystroble
Senior Member
#1
Uploading an image in LCR finance for reimbursement purposes causes finance to fail with an error message and deletes what one is working on. Have tried multiple times different ways, same result. I have reported it via Contact Us on the finance web page.
russellhltn
Community Administrator
#2
Any possibility it didn't like the file format or size?
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garystroble
Senior Member
#3
russellhltn wrote: Mon Apr 17, 2023 10:31 pm Any possibility it didn't like the file format or size?
No possibility. Regular JPG photo and nothing abnormal about the size. I have done hundreds of ACH payments in LCR and this has never happened before. Did one Sunday with no problems. It's absolutely a software issue.
garystroble
Senior Member
#4
Finally got it to accept the photo by making a screen shot of it. Perhaps that JPG was corrupted or something.