I have been unable to access our Directory for the past three days, which shows Internal Server Error or Sorry, We're Ha

5 postsstarted by zhaolun 1,084 viewsoriginal topic

New Member
#1
I have been unable to access our Directory for the past three days, which shows Internal Server Error or Sorry, We're Having Trouble We're sorry, our system is experiencing a problem. Please refresh the page and try again.
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Screen Shot 2023-03-03 at 7.59.13 AM.png (383.27 KiB)
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Screen Shot 2023-03-03 at 8.00.51 AM.png (53.29 KiB)
Community Administrator
#2

Re: I have been unable to access our Directory for the past three days, which shows Internal Server Error or Sorry, We'r

Have you tried using incognito mode? Church websites have an issue with cookie buildup. Using incognito mode is a quick test to see if that's the problem.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#3

Re: I have been unable to access our Directory for the past three days, which shows Internal Server Error or Sorry, We'r

russellhltn wrote: Fri Mar 03, 2023 10:37 am Have you tried using incognito mode? Church websites have an issue with cookie buildup. Using incognito mode is a quick test to see if that's the problem.
No, it still doesn't work.
Community Moderators
#4

Re: I have been unable to access our Directory for the past three days, which shows Internal Server Error or Sorry, We'r

@ zhaolun. Are others in your ward experiencing the same thing? This may help narrow the possible source of the issue.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Community Administrator
#5

Re: I have been unable to access our Directory for the past three days, which shows Internal Server Error or Sorry, We'r

You may also want to try other things like seeing if you can access the ward calendar.

Also verify your MRN is connected with the account you're using. You're not showing as a member in the forum software.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.