Tech Forum Archive

Circles App

14 postsstarted by rldscoutmaster 7,988 viewsoriginal topic

rldscoutmaster
New Member
#1
Our ward is attempting to use the Gospel Living - Circles App. I’m listed as an administrator and I’m trying to remove individuals that no longer live in our ward (their records have been moved) from the circle lists. I’ve reached out to Church IT and didn’t receive any help.

I’ve sent in a number of “support requests” and the answers are not relevant to updating/removing from the list.

Does anyone know how to remove and/or a contact number for someone who can walk me thru this?
russellhltn
Community Administrator
#2
Verify the records have been moved out (and haven't returned). The names should no longer be in the ward directory, or in LCR.

In the Gospel Living app, log out and back in. That clears up a number of strange things.

Beyond that, I'm out of ideas.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
rldscoutmaster
New Member
#3
Thanks but I’ve tried all of your recommendations and still no success. Is there a direct contact that I can speak with to fix this?
lajackson
Community Moderators
#4
rldscoutmaster wrote: Thu Feb 16, 2023 6:23 pm Thanks but I’ve tried all of your recommendations and still no success. Is there a direct contact that I can speak with to fix this?
Your clerk should be able to give you the phone number for he Global Services Department.
BrianEdwards
Senior Member
#5
Prior to reaching out to GSD, perhaps you could verify if other ward members also see those same individuals in the circle lists. Quite often issues like this are only visible to a single user, but other times it's generally visible. The more specific you are about the issue, the more specific the suggestions will be here on the user Forum. And having this info available will help anyone at the GSD who you talk to, so they can more quickly track down what might be going on.
grega
New Member
#6
Having the same issue. Members who have moved out of the ward (records gone, not in LCR, etc.) still show in Circles, and I have found no way to remove them. I've tried logging out and back in, deleting and re-installing the app - both to no avail. The app has a lot of potential, but this is a quirk that will prevent us from using it until there's a fix.
BrianEdwards
Senior Member
#7
Another thought: are these members who moved out, actually able to participate in the Circles, or are their names there but not connected to their church accounts? Just wondering if perhaps they appear, but are just ghostly remnants. I'm not sure exactly what your concern is about having them still appear in the Circles, but if they show up but aren't really there, that's different than if they truly are still connected and able to see content and post to those Circles. If you still have a way to reach out to one of these former ward members, perhaps you could ask them if they see any Circle messages, or if from their side they are not linked.
grega
New Member
#8
BrianEdwards wrote: Thu Feb 23, 2023 10:42 am Another thought: are these members who moved out, actually able to participate in the Circles, or are their names there but not connected to their church accounts? Just wondering if perhaps they appear, but are just ghostly remnants. I'm not sure exactly what your concern is about having them still appear in the Circles, but if they show up but aren't really there, that's different than if they truly are still connected and able to see content and post to those Circles. If you still have a way to reach out to one of these former ward members, perhaps you could ask them if they see any Circle messages, or if from their side they are not linked.
You make a good point, and one I'd thought of but hadn't tested yet. I did test today and it appears that they are not getting the messages. So it's workable, just a bit untidy by showing the 'ghost' members. This likely isn't a big deal for wards with low to no turnover, but could create confusion in wards with high turnover that use the app. Regardless, it's a bug that needs fixing.
billtam1
New Member
#9
My husband is the bishop of a married student ward and we have a lot of turn over and a lot of “left over” names. We even have been contacted by former members asking how to get out of our circles. Our wards use them a lot. This is how we communicate. Oh how I wish there was an answer. It’s maddening that they aren’t in tools or LCR but showing in Circles these should be synced.
jwburbidge
New Member
#10
I would like to make available our Ward's Family Emergency Plan in Circles. It is in a PDF Format. How do I load it in?
jdlessley
Community Moderators
#11
Circles does not support attachments - yet. It is text, emojis, and embedded photos only at this point. If it is one page you could try converting it to an image and see if that works.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
jonesrk
Church Employee
#12
Or if appropriate put it in some cloud location and send out the link in circles.
sbradshaw
Community Moderators
#13
billtam1 wrote: Wed Mar 01, 2023 6:36 pm My husband is the bishop of a married student ward and we have a lot of turn over and a lot of “left over” names. We even have been contacted by former members asking how to get out of our circles. Our wards use them a lot. This is how we communicate. Oh how I wish there was an answer. It’s maddening that they aren’t in tools or LCR but showing in Circles these should be synced.
Are you able to transfer their records to their new ward when they move? There may be some who you don't know where they moved, but if they reach out to you about how to get out of circles, you should be able to ask them for their new address.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
Wienkenpa
New Member
#14
My circles app is not working. It does not receive any announcements that the relief Society secretary sent to me. Does anyone know anything about the circles app? The rest of the app works fine. I’m just not getting announcements on the circle app. Thank you.