Payment request errors

I'm a counselor in a YSA branch presidency. Every time I submit a reimbursement request through the payment request tool in the app, it immediately comes back with an error. As far as I can tell, there is no way for me to see what the error is so I have no idea if I'm doing something wrong or if it's a technical issue. I've tried submitting on behalf of other members and myself. I can submit through LCR just fine. The error is only on the app. Has anybody else seen this? Is there a way to see the error? Might it have something to do with the fact that my member record exists in both my base unit and the YSA unit? I wouldn't think so since it works fine in LCR. TIA for any input.

Have you submitted feedback from within the app? That is the way to get the problem to those who direct the developer's priorities. It is possible someone on this user-to-user mutual help forum has some experience with an issue like yours and will happen on your post, but official bug reports are submitted through the app.

atticusser wrote: Fri Jan 27, 2023 8:57 am Might it have something to do with the fact that my member record exists in both my base unit and the YSA unit?

It could be. I'd use the in-app feedback to let the developers know.

Have you tried on multiple days/times? It's possible that one of the web services the app uses was down temporarily.