Ward Calendar Not Working: Give us a moment

Hey everyone,

I am a ward clerk and haven't been able to access the ward calendar since December. Whenever I try to open the calendar page on my phone or on my desktop computer (I don't think it matters), the screen pops up as if it is loading and the "give us a moment message" appears with the spinning wheel. I have waited for much longer than a moment (minutes, hours) and it still hasn't loaded the page. Here are the following things that I've tried:
1. Cleared cache and cookies, then tried to re-enter; no luck
2. Used Google Chrome, Microsoft Edge, and Firefox; no dice
3. Typed in calendar.churchofjesuschrist.org in the URL; no bueno

Also there are a few other observations that may be helpful in figuring out what's going on:
-our ward was recently created in December 2022, so may things are still being set-up?
-I have seen in other posts that a new version of the calendar was released on November 15, 2022. Maybe my account is still trying to use the old version that isn't working anymore?
-I have seen that the calendar works fine for other people BUT their calendar only shows stake activities; it does not show ward activities or the activities of other wards that use the same building.

Does anyone have any insight or workaround for this?

Even though the page doesn't load, does it get to the stage where you see a blue feedback "tab" along the bottom or right of the screen? If so, you use can use that to send through a message asking about it. If you can't see the feedback tab I'd contact the global service centre through LCR ("help"->"contact us").

jdeleon9 wrote: Mon Jan 23, 2023 10:36 am -our ward was recently created in December 2022, so may things are still being set-up?

That's likely the source of the problem. New wards will not have any calendars. They have to be set up. But currently there's no tools for doing that setup.

I'd suggest using the floating Feedback tab and establishing contact to have calendars set up along with the editors, etc.

Our stake was setup November 20th, and our entire stake presidency still has the same issue. "Give Us a Moment" is all we see on our stake calendar, regardless of device, browser, cleared cache, cookies, etc.. I have submitted three requests to the GSD over the past month, even been "elevated" to Tier 2 response, and still nothing for any of us in the presidency.

Thanks for the insights everyone! The floating feedback tab is greyed out on the ward calendar page with everything else except for the “Give us a moment” message and the spinning wheel. I have contacted the global services department multiple times as well and my issue has also been forwarded to the calendar department (didn’t know that was a thing). But I haven’t heard back from them for a few weeks. Maybe my issue scared them off.

It’s interesting that they never thought to tell me that it’s possible that the calendar for my ward was never set up and that I need to go through the set up process mentioned in a previous post. Maybe I’ll try that approach and see where I get. Although, I just assumed that when we got moved to a different building when our ward was created, that we would at least get access to the existing calendars of the other wards that use the building so that our use of the building doesn’t overlap.

Anyways, stay tuned for a solution I guess?

jdeleon9 wrote: Sat Jan 28, 2023 2:24 pm I just assumed that when we got moved to a different building when our ward was created, that we would at least get access to the existing calendars of the other wards that use the building so that our use of the building doesn’t overlap.

You'd have a shared location calendar, but the ward calendars would be completely separate and invisable outside the ward.

russellhltn wrote: Sat Jan 28, 2023 3:36 pm

jdeleon9 wrote: Sat Jan 28, 2023 2:24 pm I just assumed that when we got moved to a different building when our ward was created, that we would at least get access to the existing calendars of the other wards that use the building so that our use of the building doesn’t overlap.

You'd have a shared location calendar, but the ward calendars would be completely separate and invisable outside the ward.

If the stake has the unit calendars set up correctly all someone else in the stake in a different unit has to do to see other units' activities in their building is chose the correct calendar layers. This is not possible in the member app however.

Hi everyone,

I have an update. The issue of my ward calendar not working has reached the ears of the developers. They said that it was a bug and they have a plan to fix it. It should be hopefully up and running next week. I just used the Feedback Tab on a different part of the website that was working, and I found an advocate that kept pinging the programmers about it. Shout out to those guys!

How did you manage to reach a developer?
The "Feedback" button only allows me to choose a frown or smiley face, so I can't even report my issue.

edwardray wrote: Fri Feb 10, 2023 8:26 pm How did you manage to reach a developer?
The "Feedback" button only allows me to choose a frown or smiley face, so I can't even report my issue.

What Feedback button are you using? The feedback button that lets you enter some text, which gets sent to a service missionary and (if you're lucky and state in advance that you have already cleared your browser's cache and deleted cookies) sometimes gets routed to engineering is in the footer of this and similar pages: https://www.churchofjesuschrist.org/?lang=eng

edwardray wrote: Fri Feb 10, 2023 8:26 pm How did you manage to reach a developer?
The "Feedback" button only allows me to choose a frown or smiley face, so I can't even report my issue.

The emoticon list appears to be a misdirected attempt at giving a rating of satisfaction of what you are sending feedback about. There are five emoticons ranging from 'hate' to 'love'. Click one and you finally get to the text box for your feedback. They provide a cryptic explanation of the 4.0 release and what limited features have been added. There is mention of a green feedback button to submit administrative function requests. I have yet to find that green feedback button. Unless they are color blind, the only button I find is a blue one that is currently found at the bottom right of the page. I have not yet needed to submit an administrative request so I cannot say how long it takes to get what you need done. But it does require an administrator to remember how the old calendar system worked, what features were available, and what settings had been made. For example I cannot remember who or what callings had been given what permissions.

Our ward has all but given up on the calendar since it has been over three months since the release of version 4.0. The organizations are using restricted access Facebook and other social media sites to keep their organization members informed. Scheduling of the meetinghouse is the old school use of a single person building scheduler using who-knows-what to keep track of reservations.

Regarding the mention of a green feedback button, the button on the calendar is a little different hue compared to the feedback button on the main page. The main page button's background appears to be 0x003057, while the calendar button's background ranges from 0x67a9be near the upper left through about 0x2d88a6 above the top of the 'd' to 0x167b9c near the lower right. The calendar button has almost as much green as it has blue. My guess is that's the "green" button the text is talking about.