ACH transaction stuck at "Received by the Bank"

3 postsstarted by SimonRev 2023-01-17 03:57 UTC1,099 viewsoriginal topic

New Member

#1
2023-01-17 03:57 UTC

I have a couple of outstanding transactions that are stuck at Received by the Bank. They are now showing up as action items because they are over a month old.

Is there anything that I can do to get things moving? It isn't like I can ask the member if they can search for the lost check since it is an ACH transfer. Not sure what cancelling would do at this point since the member's bank already has the money.

rmrichesjr

Community Moderators

#2
2023-01-17 04:07 UTC

Worst case if nobody has suggestions here would be to call GSD.

garystroble

Senior Member

#3
2023-01-17 04:21 UTC

SimonRev wrote: Mon Jan 16, 2023 8:57 pm I have a couple of outstanding transactions that are stuck at Received by the Bank. They are now showing up as action items because they are over a month old.

Is there anything that I can do to get things moving? It isn't like I can ask the member if they can search for the lost check since it is an ACH transfer. Not sure what cancelling would do at this point since the member's bank already has the money.

https://tech.churchofjesuschrist.org/fo ... hp?t=41652