Missionary Account Problem

Hello, I'm in the office for my mission and in charge of technology. A missionary has come to me with this problem with his missionary email account that I have no idea how to fix. Has anyone run into this before and knows how to fix it? Or atleast knows where to go for help? Thanks.

ncjorgensenAZ wrote: Tue Nov 29, 2022 1:52 pm A missionary has come to me with this problem with his missionary email account that I have no idea how to fix.

You will probably need to contact the Global Services Department to get help with this error.

Yes. The Global Service Department will be able to resolve this issue. https://missionarysupport.churchofjesuschrist.org. Sometimes this happens if a missionary had a temporary covid reassignment, or if they had been on leave.

My missionary email address is unavailable and there is no access to my missionary email address [removed]

[Moderator edit: Removed email address. This is a public forum.]

Adrienkanyiki wrote: Thu Jul 02, 2026 1:59 am My missionary email address is unavailable and there is no access to my missionary email address [removed]

Are you a current or returned missionary? If returned, you need to get access extended if you're not already too late for that. I'll find the thread that has the information momentarily.

Adrienkanyiki wrote: Thu Jul 02, 2026 1:59 am My missionary email address is unavailable and there is no access to my missionary email address [removed]

If you're a returned missionary, this appears to be the latest information on expiration times and extending access:

viewtopic.php?p=261278#p261278