Missing Online Donations

Our ward is in the midst of tithing declaration. We have had several members tell us that they have made tithing payments online, but their printed donation records show no donations recorded. Our Bishop is still marking them as full tithe payers (as declared by the members), but I am wondering if there is any way for me (as the local finance clerk) to find these missing donations? I could see this becoming an issue for some individuals, especially come tax time.

To clarify: I print the individual donation records on the day they come in for their tithing declaration interview to be sure it is the most recent report possible.

bshup wrote: Sun Nov 27, 2022 2:42 pm We have had several members tell us that they have made tithing payments online, but their printed donation records show no donations recorded.

If the login they used doesn't have their MRN associated with it, you won't see it. They would also have to have their membership record in your ward, otherwise you'd only see the donations they made directly to the ward. There's also a possibility they're showing up, but under a different name (such as the spouse's name).

Also be aware that donations made via philanthropies, (such as distributions from investment accounts) are not likely to show up.

If they made tithing donations online, they they should be able to login to their account and show you their online donation history.

It sounds like these members are expecting their online donations to show up, in which case I'd suggest either of the previous ideas to help shed light on what's actually happening.

But just for awareness, there are some members who for personal reasons make donations directly to Church HQ, in which case their donations are not visible to the local units. Sometimes those members are quite private about this, and might state they've done online donations but not provide details. In those cases the Bishop generally takes them at their word, since he cannot see evidence of their tithing payments. It doesn't seem like your members fall into this category, but it's good to be aware that this is "a thing"

Yeah they have said they pay online, and Bishop took them at their word. I was just curious why I'm not seeing those donations on my end. I was mainly worried about it for tax documents next month. But then again, I suppose those are available on the online portal as well. I hadn't considered that their online login might not be linked to their membership numbers. Thanks for the replies!

The MRN is what ties everything together. The MRN on the account and the MRN on whatever you're doing the report on.

If members check the box in settings under donations on-line which says "My financial statements do not need to be printed by my Ward." then the ward will not get a pdf of their year to date or year end donations. The intent of checking that box is for the members to view and/or print their statements from the web page.

If the MRN is present in both places, the ward should still see the online donation, though.

This is an issue right now, I just logged in to pay and it says I haven't paid anything this year, 2023 or 2022, it all says "no donations recorded". Is this some kind of IT glitch?

Zephead wrote: Thu Sep 05, 2024 12:15 pm This is an issue right now, I just logged in to pay and it says I haven't paid anything this year, 2023 or 2022, it all says "no donations recorded". Is this some kind of IT glitch?

I can verify that my entire donation history is correctly listed when I log into my church account. I assume you've previously been able to see your donation history, and this is something new?

If so, the standard first suggestion is to try private/incognito browsing mode, as cookie-buildup often results in unexpected behavior with Church webpages. The second suggestion is usually to ensure that the account you're using to log onto the Church website, is actually connected to your MRN (membership record number). At times people have mistakenly used a church login that doesn't have their MRN, which would possibly cause the behavior you're seeing.

Zephead wrote: Thu Sep 05, 2024 12:15 pm This is an issue right now, I just logged in to pay and it says I haven't paid anything this year, 2023 or 2022, it all says "no donations recorded". Is this some kind of IT glitch?

I'm online as of the time of this post and I can see my donations. Make sure your member ID is attached to your account. The site could have been having problems at the time you looked.

I donate directly to church headquarters (in-kind donations) or through my Fidelity Charitable Giving account. I do not want anyone at my ward level to see my donations. I think this is not uncommon.

Today is September 10, 2024. None of my donations for this year (2024) are showing up in my donation history. They were there about three or four months ago. I make my donations quarterly so I logged in to make my current donation and noticed that none of my previous ones are posted now. All of my information remains correct so that is not the issue.

katiescarlett71 wrote: Tue Sep 10, 2024 1:01 pm Today is September 10, 2024. None of my donations for this year (2024) are showing up in my donation history. They were there about three or four months ago. I make my donations quarterly so I logged in to make my current donation and noticed that none of my previous ones are posted now. All of my information remains correct so that is not the issue.

Perhaps contacting your local finance clerk is a good next step. If he can verify your donations are showing up, then at least you can be certain it's not a deeper issue.

I have not been able to see my donation history since the church released the redesigned donations page a couple months ago. I make all my donations online through the church website, and have never had any problem accessing my donations history online until this latest release.

ShannonManning wrote: Sun Sep 21, 2025 2:21 am I have not been able to see my donation history since the church released the redesigned donations page a couple months ago. I make all my donations online through the church website, and have never had any problem accessing my donations history online until this latest release.

Your ward clerk should be the first line of support. It's always best to have somebody who can sit beside you and see exactly what you are seeing, and interactively help try things out. One idea would be that you try private/incognito mode in your internet browser. Church webpages often have problems with cookie buildup, which can produce issues with display of data, etc.

Just to confirm: when you go to http://donations.churchofjesuschrist.org and log into your account, you do correctly see a donation slip with your name and membership number listed? But you do not see a "Recent Donations" section in the upper-left corner of the webpage?

BrianEdwards wrote: Tue Sep 23, 2025 11:25 am But you do not see a "Recent Donations" section in the upper-left corner of the webpage?

I don't see a "Recent Donations" section in the upper-left corner of the webpage, however, I do see a "Donation History" menu item:

ambldsorg wrote: Wed Sep 24, 2025 8:02 amI don't see a "Recent Donations" section in the upper-left corner of the webpage, however, I do see a "Donation History" menu item:

Thanks for pointing that out. Looking into it, I found that if my browser window is not wide enough, I only see what you show in your image. Once I get the window wide enough (or maximized in my case), then the "Recent Donations" list shows up. You may also see the same behavior, maybe?

A good reminder to me, to not assume that what I see is what others "should" see

And back to the original issue, I think your "Donation History" menu selection is the better option for someone to try, since it seems that no matter the window size, that option appears to be always available.

BrianEdwards wrote: Wed Sep 24, 2025 9:01 am Once I get the window wide enough (or maximized in my case), then the "Recent Donations" list shows up. You may also see the same behavior, maybe?

Yes, you're right, if I make my window bigger, I see it show up on the left of the virtual donation slip.

This kind of hiding of information is a recent trend that I've noticed in "modern" website design that I think is a terrible direction to take. I've noticed that many websites now serve a page that appears to be formatted for mobile devices rather than a desktop browser (if your browser happens to not be full screen) and it's quite annoying in my opinion.