impossible de recupérer mon compte

je suis incapable de recupérer le compte d'un ami malgré qu'on ait suivi les démarche qu'il faut

What steps did you follow? And what message(s) did you get? Did you attempt the account recovery method using the membership record number (MRN) described in the fifth post of the PLEASE READ FIRST: Answers to Most Church Account Problems thread? If that method failed then have your friend contact the Global Services Department (GSD). He or she can get the telephone number from his or her unit clerk. He or she will have to talk to them since they will not speak to anyone except the account holder.