Accessing CNM & CDOL

Can anyone tell me why as a Technology Specialist I cannot access CNM or CDOL - and a number of other things that I am supposed to be able to access? I was called and set apart to the job in July and despite writing to GSD and MHT I have not had a reply on the subject. Can anyone help with WHO I need to contact. I am in New Zealand.

Are you certain your calling was recorded as a standard calling rather than as a custom calling? Are you certain your MRN is attached to your Church Account? You'll need your calling recorded as a standard calling and your MRN attached to your Church Account before you would have any access based on the calling.

With the change some months ago to move STS out from the clerk group, might there have been a change to what things an STS has access to? Hopefully someone who knows will respond.

If GSD has not replied to a written or email request, a phone call would seem to be a viable suggestion. IIUC, they are staffed to answer the phone at times convenient to New Zealand callers.

Thank you so much for answering my question somewhat.
No, I am not certain, as we have a Ward Clerk who only thinks he knows what he is doing. I don't know for sure, but I will find out as soon as is humanly possible whether he recorded it as a standard calling. I know my MRN is attached to my church account - that much I do know is right - he gave me my MRN in the first place, so I would hope that it is connected to anything to do with me.
I believe that it was because of those changes that our Bishop had me called to the job because the Ward Clerk doesn't really have a clue. I know that sounds horrible, but unfortunately in this case it is true. He only thinks he knows what he is doing when it comes to technology. The man is a fiddler - fiddles with things that he knows nothing about and makes a bigger mess for me to clean up than was there in the first place. This has been a constant problem for me since I took the calling on. I'm forever fixing things that he has made a mess of. Helping people reset their passwords because he's done stuff he shouldn't have. Decided to be "helpful" when I was installing a new computer in the Family History Centre and put in an incorrect email address - and successfully messed the whole install up to the point that I ended up doing a complete re-imaging back to first boot to fix what he messed up! So as you can see, I got a bit on my plate over here, and the access I need right now, I don't have.
So thanks again, I will get onto this right away. Julie

Stake technology specialists have access to those sites. I don't think ward technology specialists do.

You may want to review the roles of STS and WTS in the General Handbook

Also, it can take up to 24 hours after the calling is recorded before you have access.

When I was set apart in this calling I recieved an email, I can't remember who from now, but it contained a list of things I could use as tools, places I could go for help with stuff. On that list were CNM and CDOL and a few others that I couldn't access either. I tried accessing everything in that email and at least 5 of the things spat back "Access denied" error messages to me. But when you look at my Church record personal details, it gives me as Technology Specialist - it doesn't specify what kind. If I can't use these things, then why would they send me an email that says I can?

Definitely a ward TS, and the calling was recorded months ago.

I would go back and see who sent the email. If it was from a local leader, they may not know the difference. If it was from CHQ, then there's reason to call them up and ask.

does the ward Bishops and clerks have access to cnm in terms of changing passwords and turning off wifis, cause in my ward i am tired of putting a password and the clerks change it according to their own satisfaction

Thandolwenkoc wrote: Tue Dec 23, 2025 8:03 am does the ward Bishops and clerks have access to cnm in terms of changing passwords and turning off wifis, cause in my ward i am tired of putting a password and the clerks change it according to their own satisfaction

According to CNM Overview, they do.

Note that the password for Liahona can't be changed, and Lehi has to be changed every 90 days or the system will disable it. So, it would appear your complaint is with church network policy, not your local clerks or leaders.

russellhltn wrote: Tue Dec 23, 2025 10:52 am

Thandolwenkoc wrote: Tue Dec 23, 2025 8:03 am does the ward Bishops and clerks have access to cnm in terms of changing passwords and turning off wifis, cause in my ward i am tired of putting a password and the clerks change it according to their own satisfaction

According to CNM Overview, they do.

Note that the password for Liahona can't be changed, and Lehi has to be changed every 90 days or the system will disable it. So, it would appear your complaint is with church network policy, not your local clerks or leaders.

I want to figure out who to reach out to about extending access to CNM to ward tech specialists. With the move to Kindoo, our stake moved several of our STS' to WTS to save on the number of kindoo licenses being assigned at the stake level. We had 7 or 8 STS' at the time, and they cut it down to 4, and now the ones who were moved can't manage the Lehi network or use CNM to troubleshoot and resolve connectivity issues.

natet wrote: Sun Apr 05, 2026 2:45 pm I want to figure out who to reach out to about extending access to CNM to ward tech specialists. With the move to Kindoo, our stake moved several of our STS' to WTS to save on the number of kindoo licenses being assigned at the stake level. We had 7 or 8 STS' at the time, and they cut it down to 4, and now the ones who were moved can't manage the Lehi network or use CNM to troubleshoot and resolve connectivity issues.

You cannot. Like most things in the church, CNM assess is based on calling, not someone granting rights to them.

russellhltn wrote: Sun Apr 05, 2026 3:58 pm

natet wrote: Sun Apr 05, 2026 2:45 pm I want to figure out who to reach out to about extending access to CNM to ward tech specialists. With the move to Kindoo, our stake moved several of our STS' to WTS to save on the number of kindoo licenses being assigned at the stake level. We had 7 or 8 STS' at the time, and they cut it down to 4, and now the ones who were moved can't manage the Lehi network or use CNM to troubleshoot and resolve connectivity issues.

You cannot. Like most things in the church, CNM assess is based on calling, not someone granting rights to them.

I assumed that was the case. I want them to add Ward Technology Specialist to the list of callings that can access CNM. I sent an email to MHT and they said they would forward my request to the network team. I'll update on what I hear back from them.

natet wrote: Mon Apr 06, 2026 11:28 am I assumed that was the case. I want them to add Ward Technology Specialist to the list of callings that can access CNM. I sent an email to MHT and they said they would forward my request to the network team. I'll update on what I hear back from them.

But keep in mind that whatever change they do would be global to the whole church. Since many meetinghouses are shared between wards, that can create conflict. I've always interpreted it as the network (along with the ward computer) is a stake responsibility, even if only one ward uses it.

Your request might have a better chance if you could explain what limited (preferably read-only) access the WTS would need to do their job.

You might have better luck working with the Kindoo people to find another way to limit the number of licenses used.

russellhltn wrote: Mon Apr 06, 2026 1:46 pm

natet wrote: Mon Apr 06, 2026 11:28 am I assumed that was the case. I want them to add Ward Technology Specialist to the list of callings that can access CNM. I sent an email to MHT and they said they would forward my request to the network team. I'll update on what I hear back from them.

But keep in mind that whatever change they do would be global to the whole church. Since many meetinghouses are shared between wards, that can create conflict. I've always interpreted it as the network (along with the ward computer) is a stake responsibility, even if only one ward uses it.

Your request might have a better chance if you could explain what limited (preferably read-only) access the WTS would need to do their job.

You might have better luck working with the Kindoo people to find another way to limit the number of licenses used.

Based on the document linked earlier, individual ward access is already granted via Bishops and Ward Clerks. I'm just asking to extend that a bit, but I can understand if they reject my request. You never know until you ask. The problem with Kindoo licenses is that has a cost associated with it. I'm also not sure how granular their control of licenses is. Can we just request a few extra licenses for our stake, or is that something that ends up having broader implications? CNM seemed like the path of least resistance to me.

natet wrote: Mon Apr 06, 2026 2:22 pm The problem with Kindoo licenses is that has a cost associated with it. I'm also not sure how granular their control of licenses is. Can we just request a few extra licenses for our stake, or is that something that ends up having broader implications? CNM seemed like the path of least resistance to me.

As long as the STS calling isn't "hard coded" for access, they could remove that calling and just add the individuals who need access.

If that's possible, then that can be done in the next day or two. Any change to "the system" is likely to take months as it goes though all kinds of reviews and finally gets added to the developer's tasks when CNM's turn comes for updates.

russellhltn wrote: Mon Apr 06, 2026 3:31 pm

natet wrote: Mon Apr 06, 2026 2:22 pm The problem with Kindoo licenses is that has a cost associated with it. I'm also not sure how granular their control of licenses is. Can we just request a few extra licenses for our stake, or is that something that ends up having broader implications? CNM seemed like the path of least resistance to me.

As long as the STS calling isn't "hard coded" for access, they could remove that calling and just add the individuals who need access.

I tried to edit my post, but it ended up losing my edits. I misread your earlier suggestion, but this is the gist of what I wrote once I realized that. Yeah, I don't know how easy it is for them to manage the ward level entries. The reason they made the switch was so that the allocations for the 3 that didn't need all building access could get their license from the ward allocation and not the stakes, and it means managing 7 individual accesses instead of 2 groups access. Having not seen the Kindoo management interface, I don't know how painful that is. Personally, I feel that if you are already going to grant the Ward Clerk access to CNM, it makes sense that your WTS would have access. At least in our stake, the WTS is just as likely to need access to network resources as the ward clerk if not more so. But I get it. I'm asking for something that can have broad implications vs some localized pain for our Kindoo admin in our stake. Frankly, if its localized pain, I'll end up just managing all the building Lehi passwords myself.

The instructions I'm reading says the licenses are assigned to the stake. How the stake wants to allocate them it up to them. So, the whole ward vs. stake license is just how the stake is slicing the pie.

You might want to look at this page: Stake Kindoo Manager Instructions. Start with the section "Synchronized Callings".

natet wrote: Mon Apr 06, 2026 2:22 pm The problem with Kindoo licenses is that has a cost associated with it. I'm also not sure how granular their control of licenses is. Can we just request a few extra licenses for our stake, or is that something that ends up having broader implications? CNM seemed like the path of least resistance to me.

The issue is your FM manager has enabled Sentry to synchronize STS callings in KIndoo. That means anyone with that calling will automatically have Kindoo access. The stake president may have requested that, not realizing how many you have, so they moved some to WTS to free up licenses. Adding WTS to CNM probably won't happen, since it gives too much access to stake-level functions. A better solution would be to have your stake Kindoo manager or stake president notify the FM manager to turn off Sentry sync for STS callings. That's very easy to do. You can then move the appropriate WTS back to STS. Then, your stake Kindoo manager can manually grant Kindoo access to only those STS who actually need it.

For those interested, the message I got back from MHT is that the product manager for CNM has granting Ward Techs access to CNM "high on their list".