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Question: donating to wrong category online

7 postsstarted by dh228 1,832 viewsoriginal topic

dh228
New Member
#1
Scenario: We had a person donate online incorrectly for an upcoming youth conference. They were supposed to donate via paper check (or cash) so that it could be categorized under the ward-specific "Other-Youth Conferences." However, instead of doing that, they donated online to the "general offerings" category.

1. Is there a way for them to cancel this donation and get a refund since it was an error? Then they could submit a check or cash payment for youth conference?

2. If the answer to the above question is no, can a ward clerk transfer the funds from "general offerings" to the specific ward "youth conferences" category?

What is the best way to handle this situation?
russellhltn
Community Administrator
#2
Is "Other-Youth Conferences" an account in the "Other" category in the ward? If not, then it gets a little more complex.

Are they a member? If so, then if the donation can't be recategorized properly, perhaps it could be recategorized as Tithing or Fast Offering.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
dh228
New Member
#3
Yes, "Other-Youth Conferences" is an account in the "Other" category in the ward.

And yes, the donor is member.
russellhltn
Community Administrator
#4
Have you tried going into the donation batch and recategorizing the donation?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
dh228
New Member
#5
I'll give that a try. Thanks.
waltbristow
Member
#6
Just a reminder, Handbook 20.4 says "Youth conferences are funded from the stake or ward budget. Members should not be asked to pay for youth conferences."

FSY is different.
russellhltn
Community Administrator
#7
waltbristow wrote: Thu Aug 04, 2022 11:08 am FSY is different.
Likewise camps. See 20.6.2
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.