New Member
We have a new member and her infant was recently blessed. I keep trying to create a record for the infant, but I keep getting the following error:
If the record you are trying to create is listed above, please click Use This Record. Only continue if the record being created is for a different person.
It is the same person (the baby was included in the members household when her record was created), but nothing happens when I click "Use This Record", There is no hyperlink. I've tried everything I can think of. I've deleted any reference to her in her mother's records in hopes that would clear out the system. But every time I try to create a new record for this child, I get this error and can go no further.
The thing is, I couldn't even get a member record to pull up for this child. I tried to merge records and I couldn't find a record for her.
I'm not sure what is going on. Any suggestions or help would be appreciated.
If the record you are trying to create is listed above, please click Use This Record. Only continue if the record being created is for a different person.
It is the same person (the baby was included in the members household when her record was created), but nothing happens when I click "Use This Record", There is no hyperlink. I've tried everything I can think of. I've deleted any reference to her in her mother's records in hopes that would clear out the system. But every time I try to create a new record for this child, I get this error and can go no further.
The thing is, I couldn't even get a member record to pull up for this child. I tried to merge records and I couldn't find a record for her.
I'm not sure what is going on. Any suggestions or help would be appreciated.