unable to purchase garments

4 postsstarted by cdeprospero 1,272 viewsoriginal topic

New Member
#1
I am unable to purchase garments it keeps giving me a code of: D77B08E1597D4B3A92535A1EFCFFEC3F Tells me I am forbidden.

Thank You
cdeprospero

Christine DeProspero
Community Administrator
#2
Is your membership number attached to your account?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Community Moderators
#3
russellhltn wrote: Sat Jun 18, 2022 12:52 pm Is your membership number attached to your account?
It appears to be.
So we can better help you, please edit your Profile to include your general location.
Community Moderators
#4
cdeprospero wrote: Sat Jun 18, 2022 8:00 am I am unable to purchase garments it keeps giving me a code of: ...
It might be worth checking with your ward clerk to make sure your membership record is up-to-date and does not have any temple-related errors. If you're using a web browser, clearing the browser's cache and deleting relevant cookies might help. Trying mid-week might also help in case the difficulty you're seeing might be caused by the issues that affect Church servers on (and perhaps around) Sunday.