Missionary Account

When do the missionary's account drop off the online donation slip? We have a ward that the missionary has been listed on the online donation for months after they returned. We have nice members that are donating to all missionaries in the ward and creating positive balances on missionaries that are home. Then we have to go in and transfer the balance to the general Ward Missionary account.

ruatexan2 wrote: Sun May 15, 2022 8:51 am When do the missionary's account drop off the online donation slip?

Usually they go away one or two months after the balance goes to zero. I would work with the members to remind them the missionary has returned home. I would also be diligent in transferring out any balance that shows up as soon as you see it.

It might be worth a call to support to see if it could be removed manually from their end.

I suspect the donation may reset the clock. Something else you might try is to reclassify the donation instead of transferring it. That might prevent the clock from resetting. It would be worth asking about if GSD can't close the account.