when opening temple recommends in reports app closes

I have a bishopric member that has a Moto G firmware 4.14.180-perf+ #1 Mon Jan 31 running Android 11 with the tools app at 4.6.0. All other tool functions work except the Temple recommends in reports when selected it will close the app. Everything was working a week ago and no changes to the phone since then.

richardmacbeth wrote: Tue May 03, 2022 11:55 am Everything was working a week ago and no changes to the phone since then.

I would suggest that he send Feedback through the app to find out if there has been an app update and to let the developers know that there is a problem.

He has done that and has not heard back from anyone yet so he reach out to me for help since I am the STS

Has he tried syncing? Perhaps he has a corrupt download.

I think on the iPhone side, some people have had problems they have to log out/log back in to fix. Might be worth a try.

He has done that including deleting the app and reinstalling it along with rebooting his phone He is also tried with his older phone and gets the same error with that phone. My feeling is it might be a backend issue since all other functions with member tools work. I told him to call support tomorrow

richardmacbeth wrote: Tue May 03, 2022 8:12 pm My feeling is it might be a backend issue since all other functions with member tools work.

Possible. When was he trying to sync? That particular service might have been unavailable for several hours.

I was wondering if there was some oddity in the data. Anyone else using Android with access to that data having problems? However, the only "oddity" I can think of is if one of the recommends was stolen/revoked/canceled. The degrees of freedom in a temple recommend are limited. Another possibly "oddity" is someone who has a recommend but is not endowed as they haven't gone to the temple yet.

As far as data, he didn't get that far, the app would immediately close when he tried to open up the Temple recommend report

richardmacbeth wrote: Wed May 04, 2022 8:19 am As far as data, he didn't get that far, the app would immediately close when he tried to open up the Temple recommend report

Which is what I'd expect if the temple recommend data contained information that completely confused the app.

Thanks for the clarification support findly got back to him by email so far it has not resolved I will update when they find a fix

Just found out that his Bishop who has an iPhone can view the Temple data without any problems. I had him check with one of the counselors that have an Android phone and it fails for him also. So this must be an Android app issue

richardmacbeth wrote: Wed May 04, 2022 1:28 pm So this must be an Android app issue

Android app having problems with your ward's data. If it was affecting all Android users with access to temple data, I'm sure we'd have a flood of posts.

Well like I said it was only when you requested Temple Recommend reports, that everything else works without issues and if you used an iPhone there are no problems with the same data

Single data point: I can successfully use my Android phone to access the Temple Recommend Status report and subsequent tabs in that report.

I'm experiencing this on my android app as well. Please share if you've discovered any workarounds.

I have had the same problem for the past month. Uninstalled and re-installed, searched for updates and have sent feedback but haven't heard anything back. My only solution so far is logging into LCR and accessing the report through there but look forward to having the app work again