Donations Page Unavailable

5 postsstarted by PramArk 3,982 viewsoriginal topic

New Member
#1
I've usually pay my tithing online, but recently I logged on to find that the donation link only shows my donation history, and not a way to enter a new donation. How do I fix this?
Community Administrator
#2
Did you change wards?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#3
I recently moved, but haven't had my records updated.
Community Administrator
#4
PramArk wrote: Mon Apr 11, 2022 9:47 pm I recently moved, but haven't had my records updated.
It's possible your old ward moved the records out to "unknown" leaving you without a ward. The system needs to know what country you're in as the rules are different for different countries. If there's no ward associated with your record, that could be a problem.

I'd suggest getting with your new ward and getting your records moved in.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#5
I'll try to get in touch, thanks for your help!