LCR Service is Currently unavailable

5 postsstarted by bkharmon1 2,227 viewsoriginal topic

New Member
#1
Is anyone else getting this? We have seen this off and on over the last few months. What are clerks to do if they can't access LCR to submit donations? We aren't supposed to keep cash/checks in the building. So how do we enter these donations and get them to the bank if the system is down?
Thanks,
Brian
Community Moderators
#2
There is a longer discussion of today's issue(s) here: https://tech.churchofjesuschrist.org/fo ... 39#p231539 At least for today's issue(s), any new information is likely to be posted there.
New Member
#3
This is the link on what to do with donations during a system outage.


https://www.churchofjesuschrist.org/hel ... e?lang=eng
Community Moderators
#4
cferguso55 wrote: Sun Mar 27, 2022 10:42 am This is the link on what to do with donations during a system outage.


https://www.churchofjesuschrist.org/hel ... e?lang=eng
Unfortunately that link is a bit dated and does not address all situations. The one situation it does not address is when LCR > Finance is down but MLS is working. In short, when that is the situation try to use MLS to process donations. LCR > Finance and MLS use different systems/servers. For the past month or so when LCR > Finance was down we were able to complete donation batches using MLS.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Senior Member
#5
Thanks jdlessley for the confirmation on that system outage link, I had read it (via another post) and was wondering why it didn't mention the option of using MLS when LCR is down but MLS is working. I'll submit feedback so they (hopefully) update that link at some point.